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News : Nagaland: State Legal Services Inks MoU for Senior Citizens Helpline

#contactcenterworld

Kohima, India, July 8, 2021 -- With the aim of attending to complaints and grievances of the senior citizens, a Memorandum of Understanding (MoU) to start a national helpline number was signed between the Nagaland State Legal Services Authority (NSLSA) and the Good Samaritan Women Society on Wednesday.

The MoU was inked at the NSLSA Member Secretary Office by Member Secretary N Longshithung Ezung and Programme Manager of the Senior Citizens Helpline, Neithonuo Liegise.

Earlier, the Ministry of Social Justice and Empowerment (MoSJE), National Institute of Social Defense (NISD) and Nagaland’s social welfare department decided to start a National Helpline with the Good Samaritan Women Society as the service provider.

The main objective of the helpline is to attend to the complaints and grievances of senior citizens. As per the MoU, the state Helpline will receive calls and the district/sub-district administrations will act upon the grievances received, NSLSA Public Relations Assistant informed.

The national helpline for Senior Citizens (NHSC) — Elder Line with a toll-free number at 14567 will be mandated to facilitate four different services—providing information, guidance, emotional support and field intervention. Information related to eldercare service providers, pension, government schemes, benefits and so on based on the caller’s requirements, will be provided through the helpline.

It will also guide senior citizens on legal and pension related issues.

Rescues and reunion of homeless elderly through the helpline team will facilitate the rescue of homeless senior citizens and arrange for accommodation in old age homes and facilitate the process towards reuniting the elder persons with the family and the helpline team will also assist senior citizens in getting their abuse complaint resolved through maintenance tribunal or with the help of other stakeholders.

The MoU mentioned that the rescue and reunion of homeless elderly, support for abused elderly, and legal guidance would be rendered by the Legal Service Authority.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.eastmojo.com


Today's Tip of the Day - Plan Training In Advance

Read today's tip or listen to it on podcast.

Published: Friday, July 9, 2021

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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