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News : Naked Expands Offerings with New AI-driven Home Insurance

#contactcenterworld

Johannesburg, South Africa, Jan 21, 2020 -- Naked Insurance launched back in early 2018, with the service provider touting an AI-driven solution which not only aimed to keep premiums as low as possible, but also removed many of the human elements to provide a seamless mobile experience for customers.

Specialising solely on car insurance at the time, now Naked has branched out and is offering home and home contents insurance.

"Customers can now get comprehensive, instant, and hassle-free cover for their home and the things they own through Naked’s completely automated digital process," the company explained in a press release regarding the announcement.

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Naked’s newly expanded product range now includes home cover and contents insurance. The new offerings also leverage Naked’s completely automated, front-office to back-office, processes to enable consumers to purchase cover through the mobile app within seconds, the firm boasts.

"Since we launched South Africa’s first AI-native car insurance product, many of our customers have asked when they would be able to insure their homes and possessions with us too," says Ernest North, co-founder at Naked.

"Because it was always our plan to leverage our AI, automation and machine learning technology to offer a comprehensive product suite, we are excited to answer this request with our home and contents product range," he adds.

"Naked’s car insurance offering has enjoyed strong uptake among tech-savvy people who are looking for a more convenient, digital experience and more affordable premiums than they can get from traditional insurers," North points out.

"Early user testing indicates that this same market will be among the most enthusiastic adopters of Naked’s home and contents cover. We look forward to bringing the transparency, fairness and value of our product to home insurance," he concludes.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.htxt.co.za


Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

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More Editorial From Naked

Published: Wednesday, January 22, 2020

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2020 Buyers Guide Knowledge Management

 
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eGain Knowledge + AI
eGain's knowledge management software, powered with Case-Based Reasoning, an Artificial Intelligence technology, lets you provide intranet or extranet access to the common knowledge base, enabling contact center agents to provide distinctive, productive, and brand-aligned experiences in every interaction, across all channels and touchpoints.

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Knowmax

Knowmax is a knowledge management software for enterprises. Customer service of any organization can leverage this tool to create, curate & distribute the knowledge at assisted as well as digital channels promoting self service.

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Synthetix

Increase customer loyalty, drive revenue and boost customer lifetime value with the Synthetix suite of AI-powered integrated customer contact tools.

Synthetix was founded in 2001 and since then has become a leading innovator in creating multi-channel online customer service software. We are also known as one of the pioneers for AI-driven Virtual Agent technology, creating Virtual Agents for companies like the BBC, Vauxhall, and Ford, comparable to Siri, Cortana and Google Now, before they became the norm.

We believe that customer service across all customer touch-points should be simple, efficient and, above all, consistent. Our technology has assisted in reducing our clients’ inbound...
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