Windhoek, Namibia, July, 2020 -- MTC Namibia's call centre in Windhoek has been closed after an employee of the cellphone company tested positive for the novel coronaviruses.
According to the company, the employee is currently hospitalised for underlying medical conditions, but is in a safe condition.
In a statement on Thursday evening, MTC said it intended to reopen the call centre after 14 days or before 7 August, after the building has been disinfected.
"In the meantime, all call centre services will be suspended," MTC said. It urged people dialling its emergency number to contact its emergency centre directly.
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
The company has also shut its head office in Windhoek effective immediately, including its shop in Olympia.
This comes after an employee was traced to have been in contact with someone who tested positive for the novel coronavirus. The employee is in self-isolation awaiting test results.
"This is also a precautionary measure until the results are known and we therefore hope to reopen the head office and the Olympia shop by next week Friday, 31 July, or earlier should the test results come back negative," the company stated.
Posted by Veronica Silva Cusi, news correspondent
Published: Monday, July 27, 2020
Contact center quality assurance training and certification