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News : Naranga Expands Outsourcing Options For Franchise Clients With nCare BPO Services

#contactcenterworld, @NarangaFranOps

Atlanta, GA, USA, July 23, 2020 -- For franchise brands wanting to reduce costs by outsourcing key back-of-office operations, Naranga(R) is now offering a variety of new programs including customer support, call center services, chargeback handling and more through its new nCare BPO Solutions.

"Success in franchising depends on consistent systems, and our new BPO solutions will allow our clients to focus on growing their franchise businesses while our experienced technology specialists handle their back-office needs," said Naranga President and COO Dmitry Simonov. "Adding affordable BPO services to our portfolio allows us to engage with our partners on an even deeper level by using our expert knowledge to directly handle a wide variety of critical operations for them."

Naranga's line of nCare BPO services include call center services, order processing, chargebacks management, dispute resolution, record keeping and 24/7 franchisee support.

"The COVID-19 crisis has reinforced the need of strong technology solutions to serve customers," said Simonov. "By outsourcing these BPO services, franchise companies can offer state-of-the-art capabilities at affordable prices with the knowledge that there is a world-class support team behind them."

#contactcenterworld, @NarangaFranOps

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.prnewswire.com


About Naranga:
Company LogoNaranga, a franchise management software provider, delivers solutions that help businesses scale, at any size. Naranga has over 250 clients representing over 300 brands. Their software enhances overall operations, lead management, brand standards/field auditing, and employee training. Clients turn to Naranga when support, scalability, visibility, and brand consistency are their top priorities.
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Today's Tip of the Day - Allow Enough Space For Data

Read today's tip or listen to it on podcast.

Published: Friday, July 24, 2020

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2020 Buyers Guide Computer Telephony Integration

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
ComSys S.A.

CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
PH: +302109241486

3.) 
IntraNext Systems

IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
PH: 888.638.6398

4.) 
Megacall

CRM integration
CRM
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.

This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511

5.) 
NovelVox

NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672
 
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