News : Nasscom Working with US to End Call Centre Frauds
#contactcenterworld, @ftc, @nasscom
Mumbai, India, June 30, 2016 -- Industry body Nasscom said it is working both with both Washington and Indian authorities to ensure call centre impostor frauds originating from India do not impact the long-term health of the Indian BPO industry.
This is in response to the statement by a US government official on Wednesday that called out Indian call centres as a source of various importer frauds that have targeted Americans.
"Another area of international concern involves Indian call centres, which like their Jamaican counterparts, continue to be the source of various imposter frauds that have reached consumers throughout the English-speaking world," said Lois Greisman, Associate Director of the Division of Marketing Practices, in the Bureau of Consumer Protection at the Federal Trade Commission (FTC).
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
The fraud cases often involve an imposter calling someone posing as a technical support executive or a bank official who is trying to solve an issue for them and in the process dupes them into either sharing their financial details or transferring money into his account.
"As a Chairman of Nasscom BPM council, we are very proactively creating steps and recommendations, both the industry members and government can take in order to deal with these unscrupulous elements. These are people who are not members of the regulated industry," Keshav Murugesh, Chairman, Nasscom BPM Council and Group CEO at WNS Global Services, told BusinessLine.
"We are coming up with specifications in order to make sure that the police force can be trained and can take a suitable action because it is something we need to do for a long-term health of the industry," he said.
Meeting with FTC
Murugesh pointed out that one of the senior Nasscom member attended a meeting with FTC in Washington to discuss steps required to tackle such frauds and would continue to work with US government in future.
"We are working in tandem with various agencies to ensure India is positioned rightly. We’ll ensure that any unscrupulous individual or company who is indulging in such activities is taken care of," Murugesh said.
The FTC is also talking to Indian law enforcement agencies and conducting training sessions to better tackle the situation. FTC has already organised three stakeholder meetings, including two in India, to develop a coordinated and multi-prong approach to this threat.
"The most recent event, held this May in Washington, D.C., included representatives from several major technology companies, US, Canadian and UK law enforcement, the Indian call centre industry group, and Indian government officials. One result of this collaboration is a four-city law enforcement training in India this summer, in which the FTC is participating, aimed at developing Indian law enforcement’s capacity to arrest and prosecute the India-based individuals who perpetrate these frauds," Greisman said.
#contactcenterworld, @ftc, @nasscom
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Communication Is Key
More Editorial From NASSCOM
NASSCOM is the trade body and chamber of commerce of the IT-BPO industries in India. NASSCOM is a global trade body with more than 1200 members, which include both Indian and multinational companies that have a presence in India. NASSCOM's member and associate member companies are broadly in the business of software development, software services, software products, consulting services, BPO services, e-commerce & web services, engineering services offshoring and animation and gaming. NASSCOM’s membership base constitutes over 95% of the industry revenues in India and employs over 2.24 million professionals.
About Federal Trade Commission (FTC):
The Federal Trade Commission (FTC) is an independent agency of the United States government, established in 1914 by the Federal Trade Commission Act. Its principal mission is the promotion of consumer protection and the elimination and prevention of anti-competitive business practices, such as coercive monopoly.
Published: Monday, July 4, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
|Hinduja Global Solutions Ltd.|
A company from the Hinduja Group, Hinduja Global Solutions is a Bangalore- headquartered BPO Business Services company providing end to end consumer focused services and industry solutions. HGS has 24...
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a business services company. We focus on customer engagement and improving business outcomes for over 450 global clients acr...
Datacom is one of the largest Technology Service Company's in Australasia region. We have a 40 year history specialize in delivering a brand customer experience for leading global Technology companies...