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News : Natco Credit Union Combines Eltropy’s Texting with MeridianLink to Fund Loans Faster

#contactcenterworld

Milpitas, CA, USA, Oct, 2022 -- With high interest rates and chip shortage leading to lower purchases of cars, lenders at community financial institutions (CFI’s) need to act quickly to capitalize on the lower auto loan demand in the market. By ensuring their entire process to qualify, authenticate, and fund loans is efficient and convenient for consumers, CFIs can continue gaining loan market share from MegaBanks in a down market.

One Eltropy partner, NATCO Credit Union, has enhanced its workforce productivity by combining Eltropy’s Texting with MeridianLink’s loan origination software to shave hours of manual effort while achieving faster execution time and elevating customer and member experiences.

Eltropy’s MeridianLink integration enables loan officers to work in one platform, MeridianLink, with the power of Texting from Eltropy. Lenders are able to easily send personalized Texts to their customers, collect loan documents via Text, and authenticate and fund loans, without having to work from two platforms. 

"MeridianLink and Eltropy coming together under one platform is like having your right hand and left hand working at the same speed, on the same page, in the same book," said Kimberly Davis, director of Sales and Service at Natco Credit Union. "Accelerating our lending processes with digital communications has been something we’ve wanted as an organization for a while. Eltropy’s integration with MeridianLink made it seamless and effective."

While the need to improve lending processes and digital capabilities are not new ideas, the concept of both working together has previously been unclear. CFI’s have long demanded solutions to improve speed to funding and the ability to process more loans. The best closing solutions enable lenders to seamlessly and effectively integrate communications into lending solutions.

"Community Financial Institutions are laser-focused on how they can empower their lending department through these uncertain times," said Ashish Garg, CEO, and Co-founder of Eltropy. "Eltropy puts the power back into the lender's hands to better serve their consumers with secure and integrated Texting. Eltropy will continue to pursue integrations with leading- solution partners for CFI’s to deliver an enterprise-wide digital communications platform that scales."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.globenewswire.com


About Eltropy:
Eltropy enables financial institutions to engage in a secure and compliant way digitally. Using our award-winning Digital Communications Platform, community financial institutions can communicate, automate and use intelligence to improve operations, engagement and productivity. Community banks and Credit Unions use Eltropy to communicate with consumers via Text, Video, Secure Chat, co-browsing, screen sharing, and chatbot technology — all integrated into a single platform bolstered by proprietary AI, skill-based routing, and other contact center capabilities.
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Today's Tip of the Day - Promotions & Incentives

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Published: Tuesday, October 11, 2022

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2024 Buyers Guide SaaS Solutions

 
1.) 
CrankWheel

CrankWheel Screen Sharing
CrankWheel is an easy and simple screen sharing solution, made for the needs of salespeople and customer service agents.

CrankWheel complements voice calls by adding visuals to ongoing calls. There is no need to get the customer off the phone, onto another platform.

Agents share their screens by directing clients to a link that can be sent via SMS, email or simply spelled out.

The client can enter on any device, mobile, desktop or tablet and enters the session instantly. There is no registration or download required by the client.

Features:
- Screen sharing
- Agents can hand control over to the client
- Warm lead capture widget that alerts the sales team instantly of an intere...
(read more)
 

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