Valletta, Malta, Oct, 2022 -- A new mental health helpline manned by professionals on a 24/7 basis will be launched by the end of October, Health Minister Chris Fearne announced.
"Every suicide is a tragedy and we must do our utmost to prevent them," Fearne told Parliament last night.
"People with anxiety, depression or in a state of desperation will be able to call this helpline whenever they want and, if needs be, we’ll tell them to stay on the line until someone comes to help them. Software verification is ongoing and more details, including the number, will be announced by the end of the month."
Sponsor message - content continues below this message
the 2023 '18th annual' Global Top Ranking Performer Awards NOW OPEN
Enter your Center, Strategy, Technology Innovation, Teams and Individuals into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 80 nations and compete for the most prestigious awards out there!
Content continues ….
If launched, it will be Malta’s second 24/7 mental health helpline – along with the Richmond Foundation’s 1770 line.
Fearne added he is pleased by the work carried out by a new crisis resolution home team that was launched late last year to help treat people with mental health problems in the comfort of their own homes, rather than at Mount Carmel.
He said 240 people have made use of this service since the start of January.
Posted by Veronica Silva Cusi, news correspondent
# ContactCenterWorld ContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 215,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999. www.contactcenterworld.com
Published: Tuesday, October 18, 2022
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.
Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:
- Building Customer Loyalty
- Lead Generation
- Enhancement of Current Service Portfolios
Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.
Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.