News : National Australia Bank Consolidates Customer Data on New CRM System
Nov 6, 2014 -- National Australia Bank has passed an important milestone in its tech transformation agenda with the roll out of a new customer relationship management system for its business bankers.
NAB View, part of the bank's NextGen core banking programme, is built off the Oracle Customer Hub and combines information from the bank's customer and account information, the wealth management business and its wholesale division.
NAB chief information officer David Boyle says: "NAB View is the portal that draws data from the Customer Hub and presents it to bankers with integrated tools. This means that a banker can see a customer’s entire relationship on just one screen - whether they hold traditional NAB personal or business accounts, accounts in UBank, policies with MLC or as a wholesale banking customer."
GO FOR GOLD AND REPRESENT YOUR NATION!
The 2018 13th annual Top Ranking Performers Global Awards are open until 31st Dec 2017
Awards for all levels of staff and a fantastic range of corporate awards for contact centers! Click on the banner for details!
He says the consolidation of data in one spot enables the bank's agents to be more productive when providing advice to customers.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Information Gathering Saves Your Company …
More Editorial From National Australia Bank
About National Australia Bank:
National Australia Bank’s UK organisation.
Published: Monday, November 10, 2014
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Mitel is a global provider of enterprise and small business communications solutions and services. The company focuses on blending powerful infrastructure with an intuitive human interface to deliver ...
global provider of contact center services and back-office processing
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file man...