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News : National Bank Honoured for the Quality of its Customer Service
Montreal, Quebec Sept. 4, 2014 -- National Bank is proud to be the recipient of two awards for the quality of its customer service in the Ipsos 2014 Best Banking Awards in Canada.
As a provider of public opinion research, Ipsos Reid presents the Best Banking Awards to acknowledge and honour financial institutions that receive the highest ratings from their clients for efficient personal banking services.
National Bank was recognized in the ATM Banking Excellence category and, for the second consecutive year, in the Automated Telephone Banking Excellence category. In both cases, National Bank received the award from among all the financial institutions surveyed.
"National Bank puts client experience at the heart of its priorities. To meet our clients' needs, we are constantly looking for ways to improve everything that we do. These two prestigious awards recognize the trust and confidence our clients have in us and encourage us to continue in our efforts," said Diane Giard, Executive Vice-President - Personal and Commercial Banking.
Winners of the Best Banking Awards are chosen based on quarterly surveys conducted by Ipsos Reid, which measure customer satisfaction using key performance indicators that are linked to the service delivery quality of participating institutions.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Managing Change
About National Bank of Canada:
National Bank of Canada reached its present form through a series of well-planned mergers, acquisitions and associations that have helped make it a partner for businesses and individuals in Canada and abroad.
Published: Monday, September 8, 2014