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News : National Bank to Open a Call Centre in Sherbrooke

#contactcenterworld

Montreal, QC, Canada, Dec. 17, 2019 -- National Bank announced that it would be opening a new call centre in Sherbrooke. The project will create 200 jobs in the region. The opening is planned for summer 2020.

The centre will be located in the Cité du Parc (95 Jacques Cartier Boulevard South at the corner of King Street West), in the heart of Sherbrooke and a few steps away from Jacques-Cartier Park. The centre will serve clients across Canada.

The Bank will soon begin recruiting in the region for full-time and part-time positions. The selected candidates will receive personalized training, coaching, numerous employee benefits and competitive compensation. Among the positions offered:

Customer service representatives
Team leaders
Centre manager

With the opening of the centre, the Bank is aiming to create a diversified and intergenerational team of customer service enthusiasts. Workers of all ages, whether starting their careers or seasoned workers, students, newcomers to Canada or retirees are invited to apply for any of the positions available.

"We've made it our duty to listen to our employees and offer them a dynamic work environment where they can achieve their full potential. We believe that this is the best way to build engaged and competent teams that will deliver a distinctive client experience. Workers from all walks of life who are passionate about serving people are invited to apply. Together, we'll build a strong team in Sherbrooke that will have a positive impact on the lives of our clients," stated Laurent Blanchard, Senior Vice-President, Sales and Service, Remote Channels at National Bank.

"This project demonstrates our confidence in the Eastern Townships region, which is already home to 225 of our employees. Recognized for its quality of life, Sherbrooke is also a city of choice for recruiting engaged, talented teams who want to offer our clients an authentic and distinctive experience that puts people first. Adding this call centre will provide an even more varied career path for the Bank's employees in the Eastern Townships," stated Martine Boulay, Regional Vice-President – Eastern Townships at National Bank.

Job openings for the call centre will be listed in the next few months.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.newswire.ca


About National Bank of Canada:
Company LogoNational Bank of Canada reached its present form through a series of well-planned mergers, acquisitions and associations that have helped make it a partner for businesses and individuals in Canada and abroad.
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Published: Wednesday, December 18, 2019

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2022 Buyers Guide Help Desk Software

 
1.) 
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eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

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We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

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Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

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LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

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CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

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OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

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