News : National Call Center Grows Kansas City Presence
USA800, a multi-channel support call center provider headquartered in Kansas City, Missouri, announced that after a site search across the Midwest, it is opening a new 20,000-sq.-ft. facility in Lawrence, Kansas, part of the 18-county Kansas City region.
"As a result of existing customer growth and several large new contracts starting this fall, USA800 is expanding its infrastructure with a new Contact Center in Lawrence, Kansas," stated Tom Davis, president & CEO of USA800. "We are excited to make Lawrence our new home and have been impressed by the state-of-the-art facilities offered at the I-70 Business Center, as well as the highly skilled and qualified workforce in Lawrence. As a 100-percent employee-owned company with half of our company owned by our front line agents, we are not your typical call center company. We believe in an inclusive work environment which demonstrates the value and importance we place on our front line agents."
"Kansas City’s history in telemarketing gives it a leg-up on call center location competition," said Bob Marcusse, president and CEO of the Kansas City Area Development Council. "We are proud to be the choice for USA800’s rapidly growing workforce."
The Kansas City Area Development Council partnered with a number of regional organizations to attract USA800 to the KC region including The Chamber of Lawrence, Kansas; Economic Development Corporation of Lawrence & Douglas County; Kansas Department of Commerce; Westar Energy, Newmark Grubb Zimmer and Workforce Partnership.
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About Kansas City Area Development Council:
Home to 2.5 million people, the Kansas City region offers the benefits of more than 50 unique communities and 18 counties in Kansas and Missouri. Called “America’s Creative Crossroads,” the region’s distinctive qualities come from a confluence of artistry and innovation.
About USA 800:
USA 800 is the largest 100% employee owned company in America, which translates into lower agent turnover rates, higher job satisfaction and, consequently, greater output for our client partners. For the past 10 years, USA 800 has been named as one of the Top 50 Inbound Call Centers by Customer Interaction Magazine. Our three Midwest call centers are comprised of 900+ multi-media workstations.
Published: Tuesday, July 21, 2015
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