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News : National Debt Relief Delivers Customer Experiences With Contact Center AI from Observe.AI

#contactcenterworld, @observeai

San Francisco, CA, USA, Nov, 2020 -- Observe.AI, a provider in Contact Center AI, announced that its platform has enabled National Debt Relief (NDR) to improve customer experience, automate quality assurance, and provide better coaching to its front-line agents. NDR, a debt relief company, leverages the Observe.AI platform to analyze 100% of call interactions and automatically surface key areas of concern for customers while streamlining otherwise manual and tedious quality assurance workflows.

With Observe.AI, NDR can empower its representatives to deliver on its promise to serve clients with compassionate and empathetic service, as well as ensure compliance with local and state regulations.

"NDR was founded in 2009 with a goal of helping people resolve debt problems without enduring bankruptcy. Our core values include putting our clients first as they face difficult financial situations and providing them with the best possible experience we can," said Vince Trotter, Vice President of Quality & Communications, National Debt Relief.

"From a quality management perspective, manually listening and coaching of calls is a tedious and time-consuming practice of the past. Observe.AI allows us to score ALL of our calls, hone in on exactly where our agents need to improve, and quickly share best practices, resulting in superior client experience."

"NDR is a perfect example of how an organization can leverage AI along with speech analytics to transform service operations," said Sharath Keshava Narayana, Chief Revenue Officer, Observe.AI. "Our platform enables NDR teams in client experience, operations, and quality assurance to transform the contact center in a strategic benefits provider for the business by unlocking actionable intelligence from 100% of calls."

"No one wants to talk about their personal debt, but I look forward to a day when it’s no longer a taboo subject," added Trotter. "Using Observe.AI gets us closer to that end goal of helping more individuals get out of debt sooner without spending too much time on the phone managing their debt problems."

#contactcenterworld, @observeai

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Observe.AI:
Company LogoObserve.AI empowers support representatives in call centers worldwide to become Super Agents and provide exceptional, more human customer service experiences. Founded in 2017, Observe.AI is headquartered in Santa Clara, California with an office in Bangalore, India, and is funded by Nexus Venture Partners, Emergent Ventures and Y Combinator.
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Today's Tip of the Day - Outsourcing Service Agreements

Read today's tip or listen to it on podcast.

Published: Friday, November 27, 2020

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.
 

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