News : National Debt Relief Selects Twilio to Replace Legacy Contact Center
San Francisco, CA, USA, Dec, 2017 -- Twilio (NYSE: TWLO), a cloud communications platform company, announced that National Debt Relief is replacing its legacy contact center technology and moving all its customer communications to Twilio.
In just 90 days, National Debt Relief rolled out a contact center solution built on Twilio's scalable, secure APIs that will serve agents and employees across three service centers.
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"National Debt Relief's goal is to be the number one advocate for Americans when it comes to re-establishing financial stability," said Daniel Tilipman, president, co-founder and CTO of National Debt Relief. "Providing an excellent customer experience is absolutely critical to that mission and we found ourselves unable to serve our customers the way we needed to using our legacy contact center infrastructure. With Twilio's platform, we are able to build the exact experience to serve our customers and had it up and running in 90 days for a fraction of the cost."
"National Debt Relief has a history of swiftly adapting to the ever shifting technology landscape in order to serve its customers -- many of whom require urgent assistance," said Marc Boroditsky, SVP of sales at Twilio. "We are thrilled that the organization selected Twilio to help them deliver the next generation of their contact center experience and look forward to working with Danny and team to serve thousands of Americans who need relief from debt and deserve a simple, intuitive experience in the communications channel of their choice."
Posted by Veronica Silva Cusi, news correspondent
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