San Francisco, CA, USA, Dec, 2017 -- Twilio (NYSE: TWLO), a cloud communications platform company, announced that National Debt Relief is replacing its legacy contact center technology and moving all its customer communications to Twilio.
In just 90 days, National Debt Relief rolled out a contact center solution built on Twilio's scalable, secure APIs that will serve agents and employees across three service centers.
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"National Debt Relief's goal is to be the number one advocate for Americans when it comes to re-establishing financial stability," said Daniel Tilipman, president, co-founder and CTO of National Debt Relief. "Providing an excellent customer experience is absolutely critical to that mission and we found ourselves unable to serve our customers the way we needed to using our legacy contact center infrastructure. With Twilio's platform, we are able to build the exact experience to serve our customers and had it up and running in 90 days for a fraction of the cost."
"National Debt Relief has a history of swiftly adapting to the ever shifting technology landscape in order to serve its customers -- many of whom require urgent assistance," said Marc Boroditsky, SVP of sales at Twilio. "We are thrilled that the organization selected Twilio to help them deliver the next generation of their contact center experience and look forward to working with Danny and team to serve thousands of Americans who need relief from debt and deserve a simple, intuitive experience in the communications channel of their choice."
Posted by Veronica Silva Cusi, news correspondent
Create and scale voice, VoIP and SMS text messaging applications with a cloud platform.
Published: Tuesday, December 5, 2017
Eastwind sells Oracle, Ribbon, and Dialogic SBC and routing solutions for both premise-based and cloud-based deployments along with Microsoft Teams integration. Eastwind offers managed service offerings and complete 7x24 support.
|2.)||Lieber & Associates|
Call Routing and Contact Center Optimization
L&A provides consulting services to optimize contact centers, including call routing, skills-based routing, and multi-location routing. The firm's senior consultants have several decades of experience each in this area and work with all vendors' systems. L&A's president pioneered skills-based routing.
The SPEED solution solves for service level issues while cost optimizing the environment with automation.
Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.
Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.
*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring