News : National Grid Expands Opower's Customer Engagement & Efficiency Program
#contactcenterworld, @Oracle, @nationalgridus
Arlington, VA, USA, March 24, 2016 -- National Grid, an investor-owned utility, announced that it has selected Opower (NYSE: OPWR) for a multi-year partnership to deliver personalized communications and energy insights to its residents across New York, Massachusetts and Rhode Island.
The agreement marks a significant expansion of programs in Massachusetts and Rhode Island, and the addition of residents in New York who will have access to online energy insights.
"Our partnership with Opower is part of National Grid’s commitment to providing a modern, 21st century utility experience to our customers," said Terry Sobolewski, Chief Customer Officer of National Grid.
"We’re thrilled that our program is being expanded across National Grid’s entire service territory," said Opower CEO Dan Yates. "National Grid has long been one of the nation’s most forward-thinking utilities and a leader in energy efficiency. We’re pleased to partner with them to deliver a dynamic and informative experience for their customers across these three states and contribute to their REV goals in New York."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Expect Shrinkage
More Editorial From Oracle
Oracle’s solution for software companies enables companies to provide customer service and efficient sales operations, while helping to ensure ordering, fulfillment, and revenue recognition. With Oracle’s integrated software, companies can improve your ability to cross-sell and up-sell by centralizing customer information, as well as enhance the customer experience across all channels.
About National Grid:
National Grid is an international electricity and gas company and one of the largest investor-owned energy companies in the world.
Published: Tuesday, March 29, 2016
Genesys® powers 25 billion of the world’s best customer experiences each year. Our success comes from connecting employee and customer conversations on any channel, every day. Over 10,000 companies in...
Doxim is a provider of SaaS-based customer engagement solutions for credit unions, community banks and wealth management firms. Doxim’s Customer Engagement Platform helps financial institutions transf...
Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ...
|Bright Pattern Inc|
Bright Pattern is an effective cloud contact center software which helps businesses to simplify multichannel service. Bright Pattern’s solution features enterprise-grade architecture that offers n...