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News : National Helpline for Family Violence Received 3,700 Calls in First Half of This Year

#contactcenterworld

Singapore, Aug 5, 2021 -- There were about 3,700 calls made to a 24-hour helpline for the public to report family violence in the first six months of this year.

Minister of State for Social and Family Development Sun Xueling revealed this figure for the National Anti-Violence Helpline, which started operations in January. She was speaking during the launch of the Alliance for Action to Strengthen Marriages and Family Relationships yesterday.

She said that the Ministry of Social and Family Development (MSF) received about 6,420 inquiries on family violence last year - a 44 per cent increase from 4,450 in 2019.

The number of family violence cases investigated by MSF rose by 13 per cent, from about 1,310 cases in 2019 to 1,480 last year.

One area the alliance hopes to look into is the rehabilitation of the person who inflicts violence on his or her family members, said Ms Sun.

Singapore Muslim Women's Association (PPIS) president Hazlina Abdul Halim said the stress of having to stay at home for prolonged periods during the Covid-19 pandemic could lead to increased tension at home.

Coupled with more financial stressors caused by the pandemic, and marital and parenting woes, this could add up to greater tension and even violence, she said.

In particular, there was a sharp rise in the number of child abuse cases investigated last year, with the MSF's Child Protective Service probing 1,313 cases, 21 per cent more than the 1,088 cases in 2019.

While pandemic-related stressors could have led to more abuse at home, the MSF previously said that the rise in child abuse cases being investigated was due to more outreach efforts and public awareness of family violence.

Ms Sun, who co-chairs the inter-agency task force formed last year to tackle family violence, said yesterday that it will release its recommendations very soon.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.straitstimes.com


Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Friday, August 6, 2021

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2021 Buyers Guide Payment Services

 
1.) 
Branch

Branch Employer Payments Platform - Earned Wage Access
Give employees instant access to a portion of their earned wages before payday! Branch helps businesses modernize their payment methods to empower working Americans. Earned wage access—with no-fee banking and access to a digital wallet and free debit card—are just some of the tools in our fast, free, and flexible platform. With Branch, businesses streamline existing payroll processes, save money, and provide faster payments and free digital banking to their employees—no pre-funding or capital required.

2.) 
Eckoh

CallGuard, ChatGuard,
Securing payments for on-premise or remote agents for telephone, IVR, web, mobile, Chat and Chatbot.

A patented technology that is flexible way to take secure, PCI DSS compliant payments via live agents over the telephone, web, Chat, Chatbot, or IVR. No sensitive data enters the contact centre environment so, agents do not see, hear, store or record any card or personal details.

CallGuard can be deployed in various ways to fit the way your contact centre works. The solution can de-scope all, or parts, of your contact centre from the scope of PCI DSS compliance and works just as well for on-premise or home/remote working agents.

ChatGuard makes payments in Chat PCI DSS compliant and...
(read more)

3.) 
PayGuard

PayGuard®
Award-winning PCI compliance phone and multi-channel payment application.

PayGuard® is easy to deploy, very easy for agent to use from the office/contact centre or from home and is affordable.
 

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