Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK

THE NEXT EVENT STARTS IN: 7 DAYS - REGISTER NOW -

Upcoming Events

CUSTOMER EXPERIENCE BEST PRACTICES

CUSTOMER LOYALTY

ARTIFICIAL INTELLIGENCE AND TECH SOLUTIONS

WORKFORCE MANAGEMENT

TRAINING IN CONTACT CENTERS

News : National Hotline to Combat Elder Abuse

#contactcenterworld

Perth, Australia, March 19, 2019 -- Victims of elder abuse will have access to a free national hotline, providing a "one stop shop" for information and referrals so older people can protect themselves.

Attorney-General Christian Porter announced the federal government would also provide $18 million over four years for 12 trials of frontline services designed to support elder abuse victims, starting before the end of June.

They consist of five specialist elder abuse units, three health-justice partnerships, and four case management and mediation services.

"(They) will have to be inclusive of indigenous and migrant and ethnic Australians and people from different cultural backgrounds with different levels of language skills in English and other languages," Mr Porter told reporters in Perth.

"The Kimberley is the particular service provider and trial site that we have developed to try to combat the challenges of ageing and elder abuse specifically for indigenous Australians."

Mr Porter said the helpline was aimed at all elderly people, including those living in aged-care facilities.

Ring2 Dashboards & Wallboards Free Trial

Age Discrimination Commissioner Kay Patterson said the national hotline made her job easier because she would no longer have to provide dozens of phone numbers in different states.

"To any older person who is out there thinking 'I'm not sure where my money is going, I don't know what's happening to my medication, I feel concerned that people are controlling my life' that's the number to ring and there will be people who are experienced to help them in their state or territory," she said.

The federal government also plans to undertake Australia's first national study on the prevalence of abuse.

Mr Porter said it was estimated up to 185,000 older Australians experienced some form of abuse or neglect every year.

WA seniors and ageing minister Mick Murray said calls from the helpline would be directed to state government-funded Advocare, which needed need more cash to manage the increased caseload.

National Seniors Australia chief advocate Ian Henschke said standardising power-of-attorney laws across Australia should be a priority.

The national plan was a key recommendation in a 2017 report by the Australian Law Reform Commission, which highlighted physical and financial abuse, neglect and exploitation of older people.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.perthnow.com


About ContactCenterWorld:
Company LogoContactCenterWorld is The Global Association for Contact Center & Customer Engagement Best Practices. Today we have over 205,000 corporate 'individual' members have joined the association's website 'ContactCenterWorld.com'. We were established in 1999.
Company RSS Feed   Company Facebook   Company Twitter   Company Instagram   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Can't Take Your Call…

Read today's tip or listen to it on podcast.

Published: Thursday, March 21, 2019

Printer Friendly Version Printer friendly version

2020 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565

2.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.
PH: +34 952 667 511
 

Survey - Online Event

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed = True
session blnCompletedAwardInterestPopup = False
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =