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News : National Pen to Move Some Work from Dundalk to Tunisia

#contactcenterworld, @nationalpen

Dundalk, Ireland, Jan 30, 2019 -- National Pen, which employs several hundred people at its operation in Dundalk in Co Louth, has confirmed that it will be relocating some work to its facility in Tunisia.

The exact number of positions effected is not detailed and in a statement the company said that "the majority of employees will not be affected."

National Pen said that January 1 of this year "any new roles created or leavers to be backfilled for certain markets will be relocated to the Tunis facility.

"This will be a long term transition over time mainly through normal attrition in our contact centre environment," the company added.

In December 2017 the company confirmed it would be creating an additional 250 positions in Dundalk over five years. It opened its international headquarters in the Co Louth town in 1987.

By December 2017, the company had a total workforce of 1,000 between its two locations in Dundalk.

The company said today the Dundalk centre is still "a vital contact centre location in the overall National Pen operation.

It added that "the recent announcement from our CEO in relation to the of the long term contact centre headcount strategy should not be a cause for alarm as the majority of employees will not be affected."

National Pen said its Dundalk operations, which is spread over two locations, "is the backbone of our sales efforts in Europe and has been crucial to our success over the last 32 years.

"Our expansion into Tunis has been a necessary initiative in order to continue to secure our place as a top global promotional products company in an increasingly competitive industry," it said.

The company said it will continue to engage its staff through its local engagement forums to reiterate assurances.

Louth Fianna Fáil deputy Declan Breathnach said he had spoken to a number of employees who are concerned at what the decision means for them.

"They need certainty about their positions and more clarity is needed in the interest of workers concerns around whether they are next," Mr Breathnach said.

#contactcenterworld, @nationalpen

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.rte.ie


About National Pen Philippines:
Company LogoNational Pen Company is a direct selling specialty company doing business primarily through the mail order channel of distribution. National Pen strives to provide high value promotional products for businesses and professionals in every industry at low factory direct pricing. The National Pen's niche is selling decorated pens and other products in low minimum quantities at very competitive prices. National Pen has over 1,000,000 active customers worldwide.
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Today's Tip of the Day - Information Gathering Saves Your Company …

Read today's tip or listen to it on podcast.

Published: Friday, February 1, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide IVR

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Computer Data Services, LLC

VIRTUAL PBX
Get the benefits of an expensive, on-premise telephone system without the high price tag and annoying maintenance.

- Never miss another phone call
- No more busy signals
- Feature rich
- Answer your calls from anywhere

3.) 
eGain Corporation

eGain SmartIVR
eGain SmartIVR is an over-the-top solution to modernize IVR systems. Businesses can offer smartphone callers an easy choice to resolve queries via digital messaging and intelligent self-service. And they can optimize the IVR experience with end-to-end analytics.

4.) 
Megacall

Virtual Switchboard
Megacall provides a fully customised Virtual Switchboard software for all companies (including IVR service). No matter the size of your business, our services adapt to the needs of each client.

Are you looking for a more effective way to communicate with your customers? Discover the advantages of using the IVR and how it can help in your communications.

5.) 
MightyCall

MightyCall's IVR that will increase your business’s efficiency at a fraction of the cost of a secretary. Your auto-attendant is designed to:
- Greet callers
- Deliver necessary information
- Forward calls to the appropriate extension
- Take human error out of the system

6.) 
Nuxiba Technologies

CenterWare
Provide your customers with an effortless self-service experience. Easily create menus using predefined or custom prompts and data dips and route customers to live agents when needed.

Enable your customers to make payments and access information 24/7 at their convenience. Request a quote or live demo today.

7.) 
OpsTel Services

SPEED
The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Performance Monitoring

8.) 
Teckinfo Solutions Pvt. Ltd.

IVR Edge
IVR Edge is a high performance, robust and scalable ivr system that works on various leading hardware such as Dialogic, Keygoe and Synway etc. It can handle the simplest of simple to the most complex of requirements to when it come to creating an IVR. Integration with any 3rd party database, be it for banking, telecom, insurance, travel, payment gateway etc can be handled with ease. Ideally suited to create Hosted IVR and virtual patching solutions with scalabilities that can range from 4 to 128 E1’s per setup with voice recording and CDR functionality. Integration with leading text to speech (TTS) and speech recognition ASR engines add to the flexibility and functionality.
 

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