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News : National Phone Line Set Up to Help Wearsiders During Power Cuts
Sunderland, UK, Sept 7, 2016 -- A new national phone line has been set up to help Wearsiders during power cuts.
Power companies have worked together to launch a new national power cut phone line - it's a simple, 105.
Northern Powergrid, which operates the electricity network across the North East has joined forces with other regional networks to provide a single national number.
Callers dialling 105, which is free, will be put straight through to their local electricity network operator, helping avoid potential confusion or people contacting the wrong organisation.
The research, commissioned by the operators' trade body Energy Networks Association (ENA) found that 21% of people would contact their electricity network operator in a power cut, yet, of these, only 11% could correctly name their local operator.
Neil Applebee, responsible for customer service at Northern Powergrid, said: "Significant network investment means power cuts are not a regular or widespread occurrence for people, however, latest industry research makes it clear that there's still a need to provide a simple, memorable number for customers to call should they experience one.
"This is particularly important when there's bad weather, as severe storms can cause damage to power networks and disrupt the electricity supply into people's homes. This new, free number will make life easier for electricity customers linking them directly to our contact centre. It also compliments our successful online power cut map and 24 hour social media services which help keep customers informed if they have a power cut."
David Smith, Chief Executive of ENA, said: Electricity network operators across England, Scotland and Wales and ENA have worked in partnership to launch 105. We hope people across the North East, Yorkshire and northern Lincolnshire will welcome it as an important step forward in helping electricity customers know exactly what to do and who to contact if they have a power cut."
Posted by Veronica Silva Cusi, news correspondent
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Published: Monday, September 12, 2016