News : Trading Standards Investigate Phone Scam

#contactcenterworld
Carmarthenshire, Wales, June 2, 2015 -- Trading Standards are investigating a phone scam where callers claim to be from Carmarthenshire Council.

The council says it has received reports from several concerned people over the weekend after scammers claiming to work for the authority encouraged them to to claim money for a personal injury claim.

The bogus caller claims to be from Carmarthenshire Council, calling on behalf of National Health Services saying victims were entitled to receive compensation relating to a car accident.

"People are being advised that this is a scam," said a spokeswoman. "Anyone who receives a similar call should hang up.

"Do not provide any personal or financial information to the caller. "If you have provided information, and believe you have been scammed, please contact our Trading Standards department."

Anyone who believes they may have been caught out is being urged to contact trading standards immediately.

Cllr Jim Jones, Executive Board Member for Public Protection, said: "This appears to be an attempt to solicit personal or financial information from vulnerable people on the pretence that the caller is representing Carmarthenshire Council.

"Apparently when pressed for further details, the caller provides County Hall as their address and a telephone number that is similar to that of our contact centre.

"However, people have told us that when they have used a call-back system to obtain further details, a different, and unobtainable number, has been used.

"We urge people to be on their guard against this scam.

"Carmarthenshire Council does make legitimate phone calls to residents on a range of service issues, but we do not cold call residents in relation to compensation claims, neither will we ask for financial information over the phone."

If you do receive a phone call from one of our officers and are in doubt about the authenticity of the caller, call 01267 234567 for further advice.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: http://www.carmarthenjournal.co.uk

Today's Tip of the Day - Getting The Training Underway

Read today's tip or listen to it on podcast.

Related Editorial

About Carmarthenshire County Council:
Carmarthenshire County Council is the local authority for the county of Carmarthenshire, Wales, providing a range of services under the control of elected county councillors that include education, planning, transport, social services and public safety.

Published: Wednesday, June 3, 2015

Printer friendly version

Industry Suppliers

Get Listed

	Semafone Semafone provides secure voice transactions for contact centres and retailers taking Cardholder Not Present (CNP) payments. The solution allows a call - and the call recording - to continue as normal ... (view more)

	Blue Ocean Contact Centers We thrive on delivering critical customer service solutions that go beyond transactional interactions. As such, our goal is to enhance lifetime customer value, providing support that is a reflection o... (view more)

	Horizon Contact Centers Horizon is an on demand international Contact Center and (BPO) Company.

	TTEC TTEC (NASDAQ: TTEC) is a global customer experience company that designs, builds and operates captivating omnichannel customer experiences on behalf of the world's most innovative brands. Founded in 1... (view more)