News : Nationstar Mortgage Selects Fonolo's Call-Back Solution
Toronto, March 4, 2014 -- Fonolo, the company that improves the call center experience by replacing hold time with a call-back, continues to grow its portfolio of partnerships with the addition of Nationstar Mortgage. By adding Fonolo's solution to its call center, Nationstar now offers its customers the option to receive a call-back from the next agent, rather than waiting on hold.
"Offering an industry leading customer experience is a top priority for us," said Bill Pratt, Senior Vice President of Nationstar. "While we strive to answer every call as quickly as possible, sometimes hold times are unavoidable. Fonolo's solution allows us to offer our customers a positive experience, every time."
"Fonolo's cloud-based approach allows for a remarkably quick installation time. I'm thrilled to say that Nationstar was able to offer our solution to customers in less than 30 days," said Fonolo CEO, Shai Berger. "By integrating with their existing Avaya Communication Manager infrastructure, all voice traffic stays local and we are able to adhere to the strictest security and compliance requirements."
Posted by Veronica Silva Cusi, news correspondent
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Fonolo helps organizations improve the call center experience for their customers while reducing costs. A growing list of organizations, including the Royal Bank of Canada (RBC), have discovered the value of using Fonolo to connect their call center with their web site. The privately held, Toronto-based company, has received numerous awards, including "50 Best Websites" from Time.com, "Best New Product" from Emerging Communications Conference, "Judges' Choice" from GigaOm's Mobilize Conference, "Top Telecom Idea" from Springwise and "Top 25 Canadian IT Up and Comers" from the Branham Group.
Published: Thursday, March 6, 2014