London, UK, July 6, 2017 -- Natterbox announced the addition of Singapore and Hong Kong to its global datacentre network and a new 24x7 support APAC operation in Sydney – this is the organisations second international support centre.
Neil Hammerton, Natterbox Co-founder and CEO comments, "We made the decision to fully commit to AVS and so far the take up has been extremely encouraging with all new deployments of AVS 100% native in Salesforce."
New Singapore and Hong Kong Datacentres
Hammerton adds, "Most competitors in cloud phone and virtual contact centres operate from a single datacentre and often subcontract the telephony infrastructure to third parties. Natterbox’s strategy removes the complexity involved in operating a single instance business phone system and contact centre across multiple continents. At Natterbox we are in complete control of our entire technology stack and supply chain, which means we offer exceptional quality of service and single point entry for support."
To meet increasing demand to provide 24x7 support for a growing global customer base, Natterbox has established APAC operations based in Sydney.
Hammerton comments, "Natterbox clients are already using our technology to provide 24x7 support to their customers, so it’s a natural progression for us to do the same – utilise our leading technology and invest in additional sales centre staff to in provide 24x7 support capability. Our agents use Natterbox CTI to put contact records in Salesforce, this saves time and ensures delivery of a personalised service."
Posted by Veronica Silva Cusi, news correspondent
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal & General.
Published: Friday, July 7, 2017
|1.)||Call Center Studio|
Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.
PH: +1 512-872-7565
CLink for CRM and Call Center Integration
CLink by Comsys is a middleware that connects in real-time the CRM and the contact center applications. CLink enhances the CRM with interaction management capabilities from the contact center that allow agents to work more productively across all communication channels.
Comsys is a provider of οmnichannel customer engagement solutions that assist companies around the world in delivering unique customer experiences. For the last 15 years, Comsys designs and implements complex projects for clients from the outsourcing, financial services, telecommunications, and retail sectors. Comsys enjoys strategic partnerships with technology vendors like Cisco®, Aspect Software®, and Microsoft® for the delivery of innovative interaction management and contact center optimization solutions.
IntraNext Systems develops agent efficiency tools and data security software solutions for medium-to-large contact centers. Our Event Intelligence® Platform solutions include SmartCTI™, iGuard®, and SmartSIP™. SmartSIP is based on our patented SIP layer technology and provides a DTMF masking solution for VoIP environments.
We know how important it is for a business to obtain data from its customers and to manage them effectively, so we help small to large companies by integrating their CRM with the Virtual Switchboard.
This type of integration will simplify the work of your team and improve the management performance of the contact list and its information.
PH: +34 952 667 511
NovelVox CTI Connector
NextGen Cisco Finesse, Genesys & Avaya Embedded CTI Connectors for Salesforce, Microsoft Dynamics, ServiceNow, Zendesk & more.
PH: (+1) 301 202 3672