News : Natterbox Announces Advanced Voice Services (AVS) on the Salesforce AppExchange
London, UK, May 8, 2017 -- Natterbox announced the launch of Advanced Voice Services (AVS) on the Salesforce AppExchange, empowering businesses to connect with their customers, partners and employees in entirely new ways.
Natterbox AVS reduces dependencies on telecoms and IT and puts the phone system into the hands of administrators who can now enable, configure and run their entire organisations phone system and contact centre from a single platform, leveraging customer data to meet growing expectations for immediate and personalised service.
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Built on the Salesforce Platform, Advanced Voice Services (AVS) is currently available on the AppExchange.
Neil Hammerton CEO Natterbox comments "66% of consumers are likely to switch brands if they do not receive personalised service and 87% of buyer loyalty is influenced by an immediate response to support requests with buyers rating the phone as being one of the most critical channels for getting help. Bringing the phone system and contact centre into Salesforce enables our customers to globalise their operations and deliver exceptional levels of service."
"Everyone and everything is getting smarter and more connected than ever before and companies are looking to transform the way they connect with customers, partners and employees," said Kori O’Brien, SVP, ISV Sales, Salesforce. "By leveraging the power of the Salesforce Platform, Natterbox provides customers with an exciting new way to meet increasing customer expectations for personalised service and speed of engagement."
Posted by Veronica Silva Cusi, news correspondent
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More Editorial From Natterbox
Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal & General.
Published: Wednesday, May 10, 2017
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