News : Natterbox Launches Freedom to Improve Customer Service Efficiency
London, UK, Nov, 2019 -- Natterbox, a provider of global voice cloud services, has announced ‘Freedom’ – a brand new interface that gives users the ability to work from anywhere, on whichever device they want.
Freedom will empower Natterbox users to choose which device to make and receive calls from: home phone, work phone, mobile or by using the Freedom Integrated Phone. They can also take control of who can contact them (for example allowing all calls or just VIP callers), set a different number as Caller ID for outgoing calls, and choose additional numbers on which to receive incoming calls.
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Neil Hammerton, CEO and Co-Founder, Natterbox, said: "We’re constantly looking at ways to innovate and enhance our existing service offering in line with the changing needs of our users. As end-customer demands increase, and employees become accustomed to being able to work where and how they want, Freedom will give them the opportunity to do this and much more."
Posted by Veronica Silva Cusi, news correspondent
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Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal & General.
Published: Monday, November 11, 2019