News : Natterbox Launches Wallboards for Contact Centres
London, UK, Sept 8, 2015 -- Natterbox, a UK based global voice services provider, announces Natterbox Wallboards, a real-time reporting engine that delivers visual performance management information for phone-based sales and customer service teams.
With the Wallboards launch Natterbox brings a new level of flexibility that delivers tailored, role-specific performance information to contact centres, sales teams and executives.
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"Our customers asked us to provide Wallboards to help drive their call centre and sales team efficiency and increase their competitiveness." Said Neil Hammerton, CEO of Natterbox. "A typical Natterbox Cloud PBX user has both an inbound and outbound phone operation covering sales and customer service, often across teams in multiple offices and countries. We are able to synthesise this complex data into easily read, interpreted and actioned information in a single Wallboard. Customer feedback has been incredibly positive."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Be Creative With Wallboards
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Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal & General.
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