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News : Natterbox Launches Wallboards for Contact Centres
London, UK, Sept 8, 2015 -- Natterbox, a UK based global voice services provider, announces Natterbox Wallboards, a real-time reporting engine that delivers visual performance management information for phone-based sales and customer service teams.
With the Wallboards launch Natterbox brings a new level of flexibility that delivers tailored, role-specific performance information to contact centres, sales teams and executives.
"Our customers asked us to provide Wallboards to help drive their call centre and sales team efficiency and increase their competitiveness." Said Neil Hammerton, CEO of Natterbox. "A typical Natterbox Cloud PBX user has both an inbound and outbound phone operation covering sales and customer service, often across teams in multiple offices and countries. We are able to synthesise this complex data into easily read, interpreted and actioned information in a single Wallboard. Customer feedback has been incredibly positive."
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Customer Satisfaction
More Editorial From Natterbox
Natterbox is a UK based provider of VoIP Internet telephone service for businesses. The company provides both mobile and landline communications for businesses, as well as mobile call recording and voice-integration with various CRM systems and CTI.
Published: Thursday, September 10, 2015