London, UK, Oct, 2020 -- Natterbox is bringing together the use of Microsoft Teams and Salesforce to enable organisations using both services to gain greater visibility of all calls.
When using Microsoft Teams as a communication tool and Salesforce as a CRM platform, the Natterbox integration will enable sales and service users to make and receive calls using Teams, all while making the data visible within Salesforce. Natterbox’s Salesforce integrated contact centre for Microsoft Teams ensures optimal customer call journeys, gives skills-based and VIP call routing, offers call queues, and callbacks. The Natterbox CTI dialpad embedded in Salesforce now talks directly to Microsoft Teams. This allows your sales and service agents to click-to-dial, screenpop, voicemail drop and make notes from within Salesforce all while using the Teams platform.
"Growth has soared in business communication systems in the new work-from-anywhere era, and we see a tremendous opportunity in the coming year with many more businesses switching to Teams as Skype for Business Online nears retirement in July 2021," said Neil Hammerton, CEO and Co-founder of Natterbox. "As a voice solution for Salesforce-centric companies, Natterbox is on a mission to innovate and help businesses realise the full potential of their CRM system."
Posted by Veronica Silva Cusi, news correspondent
Natterbox enables organisations to deliver service levels to their customers through efficient and effective integration of voice into their digital customer communications. Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Natterbox is available on the Salesforce AppExchange, and customers include Groupon and Legal & General.
Salesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
Published: Tuesday, October 13, 2020
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