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News : Natterbox Links Voice Component of Microsoft Teams to Salesforce

#contactcenterworld, @natterbox, @salesforce

London, UK, Oct, 2020 -- Natterbox is bringing together the use of Microsoft Teams and Salesforce to enable organisations using both services to gain greater visibility of all calls.

When using Microsoft Teams as a communication tool and Salesforce as a CRM platform, the Natterbox integration will enable sales and service users to make and receive calls using Teams, all while making the data visible within Salesforce. Natterbox’s Salesforce integrated contact centre for Microsoft Teams ensures optimal customer call journeys, gives skills-based and VIP call routing, offers call queues, and callbacks. The Natterbox CTI dialpad embedded in Salesforce now talks directly to Microsoft Teams. This allows your sales and service agents to click-to-dial, screenpop, voicemail drop and make notes from within Salesforce all while using the Teams platform.

"Growth has soared in business communication systems in the new work-from-anywhere era, and we see a tremendous opportunity in the coming year with many more businesses switching to Teams as Skype for Business Online nears retirement in July 2021," said Neil Hammerton, CEO and Co-founder of Natterbox. "As a voice solution for Salesforce-centric companies, Natterbox is on a mission to innovate and help businesses realise the full potential of their CRM system."

#contactcenterworld, @natterbox, @salesforce

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.pcr-online.biz


About Natterbox:
Company LogoNatterbox enables organisations to deliver service levels to their customers through efficient and effective integration of voice into their digital customer communications. Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Natterbox is available on the Salesforce AppExchange, and customers include Groupon and Legal & General.
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About Salesforce:
Company LogoSalesforce.com delivers software-as-service offering a family of on demand solutions for integrated sales force automation, campaign management, customer service and support, and document and file management to help companies meet the complex challenges of global customer communication. The company has introduced sforce, a new service that will change how applications are built as significantly as salesforce.com changed how applications are delivered.
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Today's Tip of the Day - Ask How Can I Help..

Read today's tip or listen to it on podcast.

Published: Tuesday, October 13, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.
PH: 612-817-4090

2.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!
PH: 1-416-992-5158

3.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.
PH: 0217991445

4.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)
PH: +44 1983 303011

5.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
PH: 07 3831 6333
 

New 2021 Membership

About us - in 60 seconds!

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Join Calabrio May 5th at 10am GMT in our first annual CX quiz that tests—and rewards—your expertise in arguably the most important aim of contact centres. 1 hour + 16 questions + multiple discussions = An unforgettable experience. You and your fellow... Read More...
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