London, UK, Oct 17, 2018 -- Natterbox, a provider of global voice cloud services, has announced that it has fully integrated an automated credit card payment service which meets the strict PCI DSS standards into its telephony platform. The new service, developed in partnership with a provider in secure voice payment services for business, PCI Pal, offers customers an extra level of data security and compliance by allowing them to connect directly and seamlessly to the card payment network to make payments while on a call.
Neil Burgess, CTO at Natterbox, says "This system brings PCI compliance to the next level. Before, when customers wanted to make a payment over the phone, they had to give their credit card details to an agent or be sent to another system which would disrupt the call and the audit trail. This incurred a risk of rogue agents causing breaches, as customers had no certainty that the agents would use and store their details in a PCI compliant way. Through our integration with PCI Pal, we’ve removed that risk, meaning both the customer and the business can ensure maximum security of the data."
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James Barham, Chief Executive Officer at PCI Pal adds "The recent number of high-profile security breaches have ensured that card payment security is an increasingly important consideration for consumers today. Beyond simple compliance with PCI DSS standards, consumer-facing businesses must demonstrate that they prioritize the security and privacy of their customers if they want to ensure long-term loyalty. We are delighted to be partnering with Natterbox following the successful integration"
The PCI integration will be available for new and existing customers from October 2018.
Posted by Veronica Silva Cusi, news correspondent
Natterbox enables organisations to deliver service levels to their customers through efficient and effective integration of voice into their digital customer communications. Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Natterbox is available on the Salesforce AppExchange, and customers include Groupon and Legal & General.
PCI-PAL is simple, easy to use and highly secure. It has been developed by contact centre specialists for the contact centre market and allows your agents to take payments without ever hearing, seeing or touching sensitive payment card data. When it comes to PCI DSS compliance, PCI-PAL were pioneers in the contact centre space and are in our third year of level 1 compliance to the standard. Our business has been contact centre payments for many years, with a long history in payments for business through both contact centre and fully automated. From experience we know how hard and expensive this is, so our aim is to make it as easy as possible for you to become compliant for all of your telephone transactions.
Published: Thursday, October 18, 2018
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