News : Natterbox Announces Global Voice Cloud Telephony for CRM Users
London, UK, Sept 29, 2016 -- Natterbox, a UK-based global voice cloud services provider, announced Natterbox Voice Cloud Telephony, a complete global telephony system managed completely from within CRM.
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With this innovation, Natterbox has embedded its Cloud PBX management into Salesforce(R). What this means is CRM administrators and managers can now deploy and manage their entire global telephony system, including landline and mobiles, phone numbers, contact centre, voice recording and voice reporting from within their CRM instead of relying on IT or telecoms staff.
Natterbox CEO Neil Hammerton said, "The migration of business telephony to the cloud is now well accepted. Natterbox Voice Cloud Telephony is driving the next evolution in voice communication that is agile, flexible and helps organizations innovate to deliver a better customer experience and staff productivity outcomes" Hammerton added, "The next phase in cloud telephony is self-service. Amazon Web Services (AWS) showed the world how cloud technology self-service drives disruptive innovation. We are bringing this same strategy to telephony via Natterbox Voice Cloud Telephony through Salesforce(R).
Posted by Veronica Silva Cusi, news correspondent
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Natterbox launched in 2010 to solve business telephony issues and bring voice into the digitised customer experience through a global cloud PBX service that captures and integrates voice into customer processes. Over 500 organisations around the world rely on Natterbox to set new standards in customer experience, drive measurable increases in sales efficiency, competitive advantage and organisational success. Customers include Groupon and Legal & General.
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