Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used




Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used


This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

Become a Basic Member for free. Click Here

News : NatWest Axing Almost 180 Staff in Leicester After Bank Opts to Leave Offices

#contactcenterworld, @natwest_help

Leicester, England, June, 2018 -- NatWest is laying off almost 180 people at its Leicester call centre.

The bank has decided not to renew the lease on offices in Western Boulevard, with the loss of 179 jobs.

There are 350 staff at the office, called Bede House, and the bank hopes some will be relocated.

The Unite union said it would help during the consultation period.

The office deals with NatWest customers in England and Wales and Royal Bank of Scotland clients calling from north of the border.

One former worker said he was told staff were in tears when the announcement was made.

'Why make the cuts?'

The man said: "If it’s a good brand and they are doing a good job, why make the cuts?

"I gather that they were all told at 11am on Wednesday that there were going to be redundancies on November 13 and it was something to do with the lease of the building not being renewed.

"It’s a NatWest call centre for normal banking customers and they deal with things like complaints, sales, customer services and out-of-hours services.

Sponsor message - content continues below this message

2021 '16th annual' Global Contact Center World Awards CLOSING SOON!

Enter your Center, Strategy, Technology Innovation, People and more into the ONLY TRULY GLOBAL awards program - regarded by many as being like the Olympics for the Contact Center World! Join the best from over 50 nations and compete for the most prestigious awards out there! Join the FREE Webinar


Content continues ….

"I worked there a few years ago and was thinking of coming back to Leicester, but that’s not going to happen now.

"The parent company RBS, rather than NatWest, is seen as the bad brand but despite that they are getting rid of NatWest people, which seems a bit unfair."

He understood there were similar operations in Birmingham, Manchester and Southampton.

RBS had a pivotal role in the 2008 banking crisis.

It was saved from collapse following a bailout by the Government, which has now started offloading shares in the business at a loss.

What did the bank say?

A spokesman said: "RBS will exit Bede House in Leicester by the end of 2018 as our lease has come to an end.

"Customers will not be impacted by this decision, however we unfortunately expect the exit of this building to result in around 179 roles being made redundant.

"We realise this is difficult news for our colleagues and we are doing everything we can to support those affected.

"We will ensure compulsory redundancies are kept to an absolute minimum."
What did the university say?

The offices are on the Bede Island Business Park, on the other side of the River Soar from the main De Montfort University Campus.

The university bought the building last year and it is understood the lease came up for renewal on May 17.

Rob MacGregor, the Unite union’s national officer for the finance sector, called it "another page in the sorry saga of RBS job losses".

He said: "It’s further contraction of jobs and roles as the Government gets ready for selling off the business.

"The normal consultative arrangements apply and we will be consulted over the practical issues regarding redundancies and redeployment."

A spokesman for De Montfort University said: "DMU purchased the building as a long-term investment when it was put up for sale by the previous owners last year.

"We agreed a new lease with the current tenant RBS/NatWest and the company has voluntarily chosen to leave the building before the expiration of that lease."

Leicester West MP Liz Kendall said: "It's deeply concerning to see so many jobs go.

"I will be seeking an urgent meeting with them to find out if anything can be done to protect these jobs or ensure staff have other roles to move to."

#contactcenterworld, @natwest_help

Posted by Veronica Silva Cusi, news correspondent

About NatWest:
Company LogoNational Westminster Bank Plc, commonly known as NatWest, is the largest retail and commercial bank in the United Kingdom.
Company RSS Feed   Company Facebook   Company Twitter   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Faxes Into Your Contact Center

Read today's tip or listen to it on podcast.

Published: Monday, June 11, 2018

Printer Friendly Version Printer friendly version

2021 Buyers Guide Business Continuity


CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.

CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS.

This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

OpsTel Services

The SPEED solution solves for service level issues while cost optimizing the environment with automation.

Provides an enhanced way to speed up & optimize invoking temporary agent skills configuration changes into the contact center environment.

Speed allows you to schedule both future changes & temporary changes that auto-revert back to the original state when scheduled time expires.

Speed features:

*Automated / Scheduled Temporary Agent Skills Configuration Management
*Immediate Temporary or Reoccurring Schedule Skills Configuration Changes
*Easy to Use/Operations Administration Focused
*Descriptive Monitoring Activity Dashboard
*Detailed “End to End’ Audit Trail and Perfor...
(read more)
PH: 1+480-435-9390


VADS Business Continuity Plan
VADS provides a business continuity plan by providing full outsource services and manage services. we've provided this to several clients. You can contact us for a detailed study case.
PH: 0217991445

Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
Adapting to the new normal contact center industry has to be ready for work from anywhere agents to maintain business continuity. Even when working from remote locations, the work from home agents or remote agents need to be monitored for smooth customer service operations or effective tele sales.

InterDialog UCCS with its work from home agent ready call center software helps you to have complete control over your contact center operations. Agents can log in from any where , home, office or any other place where they are through their mobile phone or desktop , or even through our ID mobile app . With centralized recording & reporting , you gain visibility of all contact center metrics , and you can manage your center the same way as you were doing when working from office.

ABOUT US IN 60 seconds!

Sponsor Message

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =