Los Angeles, CA, USA, Jan 30, 2020 -- Navedas Technology Solutions Inc. released CSAT.AI, a customer satisfaction app (CSAT) built to enhance CX and AX, in real time, on Zendesk Inc.’s cloud-based customer service platform.
CSAT.AI uses artificial intelligence and machine learning to inform agents when they have successfully addressed and answered the customer’s questions. This tool monitors 100% of engagements via automation, performing Quality Assurance (QA).
"Historically, QA has measured only 2% - 4% of engagements, providing limited snapshots long after the interaction is over. #Timesup on agents routinely harassed by customers: being sworn at or called names. We run QA on 100% of engagements, it makes sense to add a beneficial layer for agents too. CSAT.AI is the perfect tool." ~Pullak Mohanty, Co-founder
The Zendesk Customer Experience Trends 2019 states: "Enabling the right software for your customer support team is a must—and so is empowering the people who support your customers. This means giving managers and agents the right structure and tools."
Posted by Veronica Silva Cusi, news correspondent
Founded in 2009, Navedas Technology Solutions, inc. leverages human expertise in customer service with machine learning/AI to improve Customer Satisfaction and Quality Assurance while reducing costs. Over 60 hardworking individuals make up our team including MBA’s, Engineers, Researchers and other professionals experienced in running businesses while resolving customer service issues. Navedas uses ML/DL to automate routine office work.
Zendesk is inspiring the help desk 2.0 movement through a focus on enlightened customer support. As the first organization in the industry to leverage SaaS and the benefits of web-based communication and social media, Zendesk provides the only professional-grade on-demand help desk. Combining the convenience of the web and agile support, Zendesk extends good help desk karma to any company, large or small, looking to offer beautifully simple online support that is flexible, rich and intuitive.
Published: Friday, January 31, 2020
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