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News : Navi Mumbai Municipal Corporation Covid Call Centre Dials 5,000 Isolated Patients Daily

#contactcenterworld

Navi Mumbai, India, Sept, 2020 -- In order to trace the infected and reach out isolated or quarantined persons, the call centre set up by Navi Mumbai Municipal Corporation (NMMC) makes around 5,000 calls every day. The executives ensure that each and every person isolated or quarantined must be at home, and take their health status.

Civic chief Abhijit Bangar said that around 1,000 persons are in home isolation. "We ensure to reach out to them over the phone at least twice a day," Bangar said during an interaction with the citizen on a social media platform

As per the civic administration, apart from home quarantine, there are senior citizens and comorbid patients that need special attention. "The call centre takes their health status every day and update the health department," said Bangar, during the interaction held early this week. He added that telephone calls also help in tracing such people who have mild symptoms and necessary to isolate them.

However, the civic body also found that some of the residents hid the health conditions of their family members during a physical inspection. "It was observed that a few families did not share the correct health status of their family members when civic staffs visited. However, when the condition deteriorated, they informed the civic body. We tried our best to provide medical supports but in the few cases, some people lost their lives," said Bangar. He added that there are families who share correct information but every citizen needs to share the correct information.

Meanwhile, Bangar clarified that home isolation will continue because of the state government’s guidelines. "The home isolation will continue and people can make a choice. However, the civic body will shift if found that SOP is not followed at home," said Bangar.

As per the latest data shared by the NMMC, a total of 3,51,436 people have already completed the mandatory quarantine period of which 63300 were at-home quarantine. There are 11 institution quarantine centres under the NMMC. With 86% recovery rate, 24756 people have been cured under the NMMC of the total 28810 positive cases.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.freepressjournal.in


Today's Tip of the Day - Games Trainers Play

Read today's tip or listen to it on podcast.

Published: Monday, September 14, 2020

Printer Friendly Version Printer friendly version

2023 Buyers Guide Surveys

 
1.) 
Nuxiba Technologies

Reminder
Provide an unparalleled, engaging user experience for the creation of dynamic voice broadcasting campaigns. Its block-based interface enables you to develop easy to complex call flows aligned with given strategic business targets by simple drag and drop operations.

Mass Automated Telephone Surveys are based on a key-pad answering system that enables you to poll large audiences with your own custom questions. They are great for:

- Building Customer Loyalty
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Manage the platform with great ease and assess your results. Schedule your demo or request a quote today!

2.) 
Pointel

Survey360
Pointel Survey360 is a closed-loop feedback solution designed for business users to create and manage surveys. It is equipped with the ability to capture and analyze data in real-time.

Survey360 provides a competitive edge that improves our customers' business strategy with actionable intelligence. In addition to the details in the surveys themselves, Survey360 enables users to generate interactive reports on demand even without the hassle of coding to interpret their customers' feedback and translate survey results into improvement recommendations.
 

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