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News : Navigant Bags Contract from Indraprastha Gas
New Delhi, India, March 25, 2014 -- Navigant Technologies, the mid market global outsourcing company and the outsourced customer interaction solutions provider to domestic public sector companies, announces that it has been awarded a contract by Indraprastha Gas Limited (IGL) for the National Capital Territory (NCT) and National Capital Region (NCR).
IGL is a gas distribution company and a pioneer in promoting eco friendly fuel to reduce pollution in the NCT region and NCR.
IGL has awarded the contract to Navigant Technologies for providing 24X7, end-to-end telephonic support, both inbound and outbound to its PNG users in the NCT and NCR region. Under the contract, Navigant is responsible for disseminating information to users on new connections, billing queries, transfer cases, and is the first line of redressal for IGL's PNG users for complaints such as faulty connections, cheque misplacement, emergency calls (e.g. for leakage).
The move to outsource to Navigant also supports IGL's aggressive growth plans in existing geographical areas and in new geographical areas.
Ankur Bhatia, founder and CEO, Navigant Technologies said, "With the IGL contract, we gain stronger foothold in the public sector domain. Navigant already provides outsourcing services to Municipal Corporation of Gurgaon (MCG), East Municipal Corporation of Delhi (East MCD), DHBVN, UHBVN, MMTC etc. that has lent us a good understanding of the way the government utilities department functions. We look forward to strengthening our domain expertise in this area."
Posted by Veronica Silva Cusi, news correspondent
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About Navigant Technologies Inc:
Navigant Technologies Inc. International Business Process Outsourcing (BPO) Company Home Page About Us Services Testimonials Contact Us Home Page We are an International Business Process Outsourcing (BPO) Company We will handle your Customer service, Technical Support, Help Desk, Inbound Sales calls, Travel Desk, Employee Grievance Help Desk, Email Response & Live Chat We will make Outbound Calls for Market Research, Lead Generation, Debt Collection, Follow Up calls We will help you develop new technology and software platform to Outsource your business. We have been providing outstanding, reliable outsourcing services to our valuable clientele for over a decade. Combining 10 years of experience and comprehensive capabilities across all industries and business functions, we collaborate with clients to help them become high-performance businesses. We are a strategic Outsource partner to various companies, who are market leaders in their respective segments, across various verticals. Providing services across the entire customer life cycle, Navigant provides a complete bouquet for Clients looking to re
Published: Wednesday, March 26, 2014