News : Navy Federal Ranks No. 1 in Customer Experience for Full-Service Banking
Vienna, VA, USA, July 18, 2016 -- Navy Federal Credit Union has been ranked No. 1 in the Full- Service Banking category according to Forrester’s report, The US Customer Experience Index, 2016. The annual CX Index™ survey measures the level of success a brand has in delivering quality interactions that create and sustain loyalty. The credit union was also recognized as Best in Class for Customer Experience, marking its third time receiving the recognition.
"The trust we’ve earned from our members is due to the level of member service and commitment our employees have provided for over 80 years," said Cutler Dawson, President/CEO of Navy Federal. "Now we’re a best place to work and the best place to bank."
In the overall index, Navy Federal ranked No. 2 of 319 U.S. brands across 17 industry categories from financial services to auto manufacturers, hotels and airlines.
Posted by Veronica Silva Cusi, news correspondent
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About Navy Federal Credit Union:
Navy Federal has more than three million members and over $12 billion in assets. Navy Federal operates 92 member service centers and 241 proprietary 1CNo Surcharge 1D ATMs worldwide. The credit union primarily serves military and civilian personnel in all branches and their families.
Forrester Research is an independent technology and market research company that provides advice on existing and potential impact of technology, to its clients and the public.
Published: Thursday, July 21, 2016