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News : Nawras Completes Customer Service Training Programme
Sept 29, 2014 -- Oman operator Nawras held a graduation ceremony for staff completing the new customer experience training programme Mahara. Running from November 2013 until April, over one-third of the company, including Nawras Customer Champions and Store Champions, took part in the custom-designed courses led by international consultancy B-business.
Meaning 'Skill' in Arabic, the Mahara programme consisted of a series of three-day workshops with independent assignments and follow up coaching sessions.
Targeting development in a dozen key areas of customer service including communication, motivation, increasing competitive edge and the level of customer experience, cross-selling and service recovery, Mahara has already had a positive impact on the level of service quality in both the Contact Centre and Nawras stores, the operator said.
Posted by Veronica Silva Cusi, news correspondent
Today's Tip of the Day - Implementation Is Not Magic!
More Editorial From Ooredoo
Ooredoo is a brand name of a telecommunications provider. Ooredoo has grown rapidly through acquisitions in Kuwait, Saudi Arabia, Tunisia, Maldives, Algeria, Palestinian territories, Myanmar and Bosnia and Herzegovina.
Published: Tuesday, September 30, 2014