News : Nawras Completes Customer Service Training Programme
Sept 29, 2014 -- Oman operator Nawras held a graduation ceremony for staff completing the new customer experience training programme Mahara. Running from November 2013 until April, over one-third of the company, including Nawras Customer Champions and Store Champions, took part in the custom-designed courses led by international consultancy B-business.
Meaning 'Skill' in Arabic, the Mahara programme consisted of a series of three-day workshops with independent assignments and follow up coaching sessions.
Targeting development in a dozen key areas of customer service including communication, motivation, increasing competitive edge and the level of customer experience, cross-selling and service recovery, Mahara has already had a positive impact on the level of service quality in both the Contact Centre and Nawras stores, the operator said.
Posted by Veronica Silva Cusi, news correspondent
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