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#contactcenterworld, @Avaya, @nbkpage
Kuwait City, Kuwait, Nov 2, 2022 -- National Bank of Kuwait (NBK) has used Avaya (NYSE: AVAYA) technology to digitally transform its contact center and deliver personalized, effortless experiences across a range of touchpoints.
NBK had selected Avaya CCaaS solution, which will significantly improve time-to-market for new, advanced banking services, and will further enable NBK to maintain its dominant market share.
"Accelerating our digital transformation strategies supports our operations and customer services. This is of paramount importance to our operations, as we continue to leverage our unique strengths to provide the best banking experience to our customers, creating new products and services, and effectively improving operational efficiency." Mohammed Al-Kharafi, General Manager, Head of Group Operations at National Bank of Kuwait, said.
"As a trendsetter in digital transformation in Kuwait and the GCC, NBK continues to expand its digital agenda, introducing the latest digital technologies in the banking sector." He added.
"We need a fully integrated customer experience solution that is both agile and boasts a large ecosystem that will enable us to deploy and scale new digital services smoothly and easily. Which Avaya CCaaS will enable this for us," said Dhari Al Quraishi, General Manager, Acting Chief of Information Technology at National Bank of Kuwait.
He Added, "With this transformation, we expect to demonstrate an operating model that will enable us to deliver on our strategic priorities, which include placing a heavy emphasis on realizing digital ambitions. Investments in advanced technologies such as this remain the key drivers of the retention and acquisition of an emerging, young and demanding clientele."
The Avaya CCaaS solution selected by NBK will deliver a suite of solutions that the bank needs to keep up with the changing nature of its customers’ expectations. Next, NBK will focus on delivering a personalized customer experience regardless of the communication medium by empowering self-service solutions with voice biometrics, speech analytics and Artificial Intelligence – AI – Capabilities.
"As one of the region’s longest-standing financial institutions, NBK has succeeded across decades with an ongoing and strategic focus on the experiences that it delivers to its customers. We are proud to have been given the opportunity to add to that legacy as the group accelerates its transformation to enable composable experiences across the entire customer journey. We look forward to helping NBK serve its customers’ needs well into the future," said Nidal Abou-Ltaif, President, Avaya International.
#contactcenterworld, @Avaya, @nbkpage
Posted by Veronica Silva Cusi, news correspondent
Source: https://www.zawya.com
About Avaya:
Avaya is a recognized innovator, leading business communications for the digital age. Avaya delivers smart global solutions and technologies for customer and team engagement, unified communications and collaboration, contact center and customer experience management, and networking. We provide related services to large enterprises, midmarket companies, small businesses, and government organizations around the world.
Published: Friday, November 4, 2022
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