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News : nbkc Bank Selects Spiral to Launch a Digital Giving Center

#contactcenterworld

New York, NY, USA, Sept 19, 2023 - Spiral, an Impact-as-a-Service™ platform for financial institutions, announced a partnership with nbkc bank, a bank providing customer experiences and commitment to reshaping the banking landscape. This partnership marks a significant step in elevating customer engagement and fostering positive change by introducing a an online Giving Center.

By integrating Spiral's capabilities, nbkc bank empowers its customers to effortlessly donate to their preferred charities, organizations, and educational institutions directly from their nbkc personal online bank accounts. This feature allows customers to create a personalized portfolio of causes that closely aligns with their values and conveniently tracks their charitable impact, and get an annual donation report for tax purposes.

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Incorporating Spiral into its banking ecosystem also enables nbkc to create a lasting social impact within local communities and expand its community impact initiatives with local nonprofits through fundraising campaigns, donation matching, and community-wide events.

"We are excited to introduce this innovative customer engagement solution within our personal online banking platform. Intercepting our customers during their banking journey and providing them the opportunity to make a bigger impact on their communities is a win-win," said Melissa Eggleston, Chief Deposit Officer, EVP at nbkc bank. "This solution creates a deeply meaningful and engaging experience for our customers, enabling them to easily contribute to the betterment of our communities all through the convenience of nbkc’s digital banking."

"We are thrilled to collaborate with nbkc bank, who are known for their tremendous positive impact and involvement in their community. They are now expanding their mission to empower customers to drive positive change and donate while enjoying the digital banking experience," said Shawn Melamed, CEO and Co-founder of Spiral. "We are excited to help community-oriented financial institutions grow their community impact, drive digital engagement, and attract socially conscious customers — particularly the younger generations who look for easy ways to give back through everyday banking."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com

About Spiral:
Headquartered in NYC, Spiral is the award-winning Impact-as-a-Service™ platform that enables banks, credit unions, and financial institutions to grow deposits and increase engagement through community and environmental impact. Spiral is spearheaded by fintech visionary entrepreneur Shawn Melamed, a former Managing Director of Morgan Stanley's Technology Business Development and Innovation Offices.

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Published: Thursday, September 21, 2023

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2023 Buyers Guide
Get Listed
Help Desk Software

1.)

eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.)

Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.)

Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.)

LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.)

Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.)

OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.)

Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.