Cookie Preference Centre

Your Privacy
Strictly Necessary Cookies
Performance Cookies
Functional Cookies
Targeting Cookies

Your Privacy

When you visit any web site, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences, your device or used to make the site work as you expect it to. The information does not usually identify you directly, but it can give you a more personalized web experience. You can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, you should know that blocking some types of cookies may impact your experience on the site and the services we are able to offer.

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site may not work then.

Cookies used

ContactCenterWorld.com

Performance Cookies

These cookies allow us to count visits and traffic sources, so we can measure and improve the performance of our site. They help us know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, we will not know when you have visited our site.

Cookies used

Google Analytics

Functional Cookies

These cookies allow the provision of enhance functionality and personalization, such as videos and live chats. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, then some or all of these functionalities may not function properly.

Cookies used

Twitter

Facebook

LinkedIn

Targeting Cookies

These cookies are set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant ads on other sites. They work by uniquely identifying your browser and device. If you do not allow these cookies, you will not experience our targeted advertising across different websites.

Cookies used

LinkedIn

This site uses cookies and other tracking technologies to assist with navigation and your ability to provide feedback, analyse your use of our products and services, assist with our promotional and marketing efforts, and provide content from third parties

OK
Become a Basic Member for free. Click Here

News : NBN Scam Reports Now Averaging 100 a Day

#contactcenterworld, @nbn_australia

Sydney, Australia, Aug 19, 2019 -- Scammers are stepping up efforts to steal people’s personal or financial details by using the nbn brand.

NBN Co is receiving upwards of 100 calls from the public each day about suspected internet connection scams, as the rollout of the $50 billion network picks up pace.

Calls to the network builder’s contact centre reached 9,500 during the last three months, a significant increase on the 6700 enquiries received between October 2018 and March 2019.

It comes as a large proportion of the network comes online ahead of the 2020 completion date, with more than 10 million homes and business now able to make the switch.

Launching an awareness drive to combat the prevalence of scams on Monday, NBN Co’s chief security officer Darren Kane said the scams were a "major topic of concern" for the community.

"As we close in on the end of the network build, scammers are increasing their efforts to take advantage of the nbn brand as a way to steal people’s personal or financial details and using increasingly sophisticated ways to convince people of their legitimacy," he said.

The education program will see NBN Co’s community engagement team, nbn local, host a series of information sessions to help Australians identity and avoid scammers.

The Australian Competition and Consumer Commission has previously warned of scammers impersonating NBN Co in calls and offering to connect them to the NBN for a low price.

In some instances, impersonators have also tricked users into giving remote access to their computers, allowing the scammers to steal personal information, install malware and demand payment to fix alleged problems.

Kane said NBN Co wanted to help allay concerns relating to scams "so that Australians aren’t confused or deterred from making the switch".

"As NBN Co is a wholesaler, we will never contact residents or businesses to sell phone or internet services," he said.

"We will never make unsolicited calls or door knock for the purposes of seeking access to people’s computer, threaten to disconnect your services or request personal or financial details."

Australians are expected to lose a record amount to scams this year, with the ACCC revealing on Monday that projected losses for 2019 are expected to surpass $500 million for the first time.

"Many people are confident they would never fall for a scam but often it’s this sense of confidence that scammers target," ACCC Deputy Chair Delia Rickard said in a separate statement.

"People need to update their idea of what a scam is so that we are less vulnerable."

The ACCC said investment scams were one of the most sophisticated and convincing, with nearly half of those reported this year resulting in financial loss.

Cryptocurrency investment scams are also a serious cause for concern, having netted $14.76 million in losses between January and July.

This is a significant increase on the $6.1 million lost to cryptocurrency-based scams last year.

#contactcenterworld, @nbn_australia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bit.com.au


About NBN Co:
Company LogoThe National Broadband Network (NBN) is a national wholesale-only, open-access data network and is under development in Australia.
Company RSS Feed   Company Twitter   Company YouTube   Company LinkedIn   Company Profile Page

Today's Tip of the Day - Voice Mail

Read today's tip or listen to it on podcast.

Published: Wednesday, August 21, 2019

Printer Friendly Version Printer friendly version

2021 Buyers Guide Translation Services

 
1.) 
OpsTel Services

Platform Data Transformation
OpsTel is proud to provide our clients with a software automation service that is used to aid in the transition from one platform to another utilizing both speed and accuracy. Whether it is going from premises to premises, premises to cloud, premises to private cloud or even a hybrid deployment; OpsTel has the ability to help cut your transition time so you can focus your efforts on remaining architecture priorities.

We’ve observed conversions as high as 85% - in as little time as 30-minutes - with remaining client specific complex integrations being done by employees or professional services of your choice leveraging our Platform Data Transformation™ solution.

Features include:

*T...
(read more)
PH: 1+480-435-9390

2.) 
Tru29 Outsource Solutions Inc.

Back Office Solutions
Although the customer-facing type of tasks is essential to good customer experience, tasks being done in the background is as important.

Tru29 has been providing this type of outsourcing solutions to various businesses across the globe so you can be assured of a reliable and experienced workforce.
 

ABOUT US IN 60 seconds!

Latest Americas Newsletter
both ids empty
session userid =
session UserTempID =
session adminlevel =
session blnTempHelpChatShow =
CMS =
session cookie set = True
session page-view-total =
session page-view-total =
applicaiton blnAwardsClosed =
session blnCompletedAwardInterestPopup =
session blnCheckNewsletterInterestPopup =
session blnCompletedNewsletterInterestPopup =