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News : NBN Scam Reports Now Averaging 100 a Day

#contactcenterworld, @nbn_australia

Sydney, Australia, Aug 19, 2019 -- Scammers are stepping up efforts to steal people’s personal or financial details by using the nbn brand.

NBN Co is receiving upwards of 100 calls from the public each day about suspected internet connection scams, as the rollout of the $50 billion network picks up pace.

Calls to the network builder’s contact centre reached 9,500 during the last three months, a significant increase on the 6700 enquiries received between October 2018 and March 2019.

It comes as a large proportion of the network comes online ahead of the 2020 completion date, with more than 10 million homes and business now able to make the switch.

Launching an awareness drive to combat the prevalence of scams on Monday, NBN Co’s chief security officer Darren Kane said the scams were a "major topic of concern" for the community.


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"As we close in on the end of the network build, scammers are increasing their efforts to take advantage of the nbn brand as a way to steal people’s personal or financial details and using increasingly sophisticated ways to convince people of their legitimacy," he said.

The education program will see NBN Co’s community engagement team, nbn local, host a series of information sessions to help Australians identity and avoid scammers.

The Australian Competition and Consumer Commission has previously warned of scammers impersonating NBN Co in calls and offering to connect them to the NBN for a low price.

In some instances, impersonators have also tricked users into giving remote access to their computers, allowing the scammers to steal personal information, install malware and demand payment to fix alleged problems.

Kane said NBN Co wanted to help allay concerns relating to scams "so that Australians aren’t confused or deterred from making the switch".

"As NBN Co is a wholesaler, we will never contact residents or businesses to sell phone or internet services," he said.

"We will never make unsolicited calls or door knock for the purposes of seeking access to people’s computer, threaten to disconnect your services or request personal or financial details."

Australians are expected to lose a record amount to scams this year, with the ACCC revealing on Monday that projected losses for 2019 are expected to surpass $500 million for the first time.

"Many people are confident they would never fall for a scam but often it’s this sense of confidence that scammers target," ACCC Deputy Chair Delia Rickard said in a separate statement.

"People need to update their idea of what a scam is so that we are less vulnerable."

The ACCC said investment scams were one of the most sophisticated and convincing, with nearly half of those reported this year resulting in financial loss.

Cryptocurrency investment scams are also a serious cause for concern, having netted $14.76 million in losses between January and July.

This is a significant increase on the $6.1 million lost to cryptocurrency-based scams last year.

#contactcenterworld, @nbn_australia

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.bit.com.au


About NBN Co:
Company LogoThe National Broadband Network (NBN) is a national wholesale-only, open-access data network and is under development in Australia.
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Today's Tip of the Day - Don’t Over Glamorise Your Job Adverts

Read today's tip or listen to it on podcast.

Published: Wednesday, August 21, 2019

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2021 Buyers Guide Automated Call Distributors

 
1.) 
Call Center Studio

Call Center Studio
Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.

2.) 
Teckinfo Solutions Pvt. Ltd.

InterDialog UCCS
InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

3.) 
voiptime

Voiptime Contact Center
Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
- Automate lead prospecting and have 4x more live conversations daily;
- Increase the agent occupancy up to 80-90% with the help of the fastest Predictive dialer;
- Smooth out the peaks of calls by...
(read more)
 

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