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News : NBO Introduces Network-Wide Customer Experience Training Programme

#contactcenterworld

Muscat, Oman, June, 2022 -- Aiming for greater customer satisfaction, National Bank of Oman (NBO) has introduced a dynamic new customer experience program for all branch employees. Known as ‘Dhiyafa’, a value that cascades down from the aim to implement a long-term company-wide mindset towards exceeding customer expectations and delivering a seamless experience. The course will run for three months and focus on communication etiquette, customer expectations, standards for serving customers, face-to-face interactions and all aspects of the NBO customer experience.

‘Dhiyafa’ reflects NBO’s commitment to staff development and customer satisfaction by enhancing frontline services. One of the most important objectives of Dhiyafa to ensure the connection between the bank and customers remains strong, mirroring NBO’s approach to delivering the right innovative products and services through the right channel to empower customers to reach their financial goals and achieve an ultimate customer experience.

Said Al Marhoobi, Head of Customer Experience at NBO, said, "NBO places people at the heart of everything it does and Dhiyafa intersects our strategy across all of the bank’s operations and our dedication to our customers. The objectives of Dhiyafa reflect NBO’s core values and will help to create a sustainable and self-perpetuating culture across the bank’s entire branch network. Our mission is to continue innovating our products as well as ways to exceed expectations and delight customers."

Enhancing the capabilities and effective deployment of NBO’s people through empowering career development programs have been identified as key to achieving and delivering the bank’s strategic and business objectives. The bank will continue to equip its employees with the skills required to better serve our customers.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.albawaba.com


About National Bank of Oman:
Company LogoNational Bank of Oman Founded in 1973, National Bank of Oman was the country’s first local bank, forging a rich history with Oman’s local businesses and its economy at large.
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Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Monday, June 6, 2022

Printer Friendly Version Printer friendly version

2024 Buyers Guide Telecoms

 
1.) 
Cloudonix

Cloudonix’s smart voice calls enable frictionless experiences that drive better customer care and faster sales by merging voice and data into a complete service context. Cloudonix add Cloud capabilities to your existing on premise Call Center enabling your agents to work from anywhere in the world. Security, Privacy and more – rapidly deployed and cost effective without replacing your existing systems or retraining your team.

2.) 
PRILINK

Demarc Network Traffic Monitor
A lightweight Network Traffic Monitor that privides real-time traffic alerts and tracks all IP and SIP endpoints at Demarc. It analyzes mirrored SIP Trunk and Internet traffic in real-time and compiles Network Traffic Analytics (NTA) for all endpoints giving daily network traffic telemetry, most active endpoint summary, endpoint search table and more.

3.) 
Scopserv Integrated Services

ScopTEL IP PBX
The ScopTel IP PBX solution is a distributed software application
that can be installed on both virtual and physical servers, thus
offering a multitude of architectural designs from premise-based
servers to a centralized data center (DC) hosted WAN
environment. The application is distributed as an ISO which
includes the customized Linux operating system

4.) 
Televergence

Long Distance and Toll Free Specialists for Contact Centers
Televergence is a facilities based US Nationwide High volume/High Capacity Inbound and Outbound VoIP Carrier for Contact Centers. We specialize in termination (outbound) and origination (toll free and local DID) for the contact center. We have a technical staff that is up to date on the majority of platforms in use today, including asterisk and Vicci dial, as well as many of the currently in use software platforms.
Contact Centers generally see cost reduction and containment when using Televergence as their contact center telecom carrier. Televergence is the only active US VoIP carrier certified by the Women's Business Enterprise National Council (WBENC), which enables our services to qualify for meeting corporations Supplier Diversity Needs.
 

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