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News : NBR Deal to Give Genex Infosys Revenue Boost

Dhaka, Bangladesh, Nov 7, 2022 - Genex Infosys. a business process outsourcing provider,  has landed the job of installing electronic fiscal devices and sales data controllers for the National Board of Revenue (NBR), which is expected to boost the provider's revenue for the next 10 years.

The company will also monitor the operation of the devices to be installed to ensure proper collection of value-added tax (VAT) at thousands of retail and wholesale stores in Dhaka and Chattogram.

"The 10-year agreement with NBR is expected to generate approximate gross revenue of Tk212 crore per year upon full rollout within the next five years," Md Jewel Rashed Sarker, chief financial officer (CFO) of Genex Infosys, told The Business Standard.

The tax authorities have taken the initiative to set up electronic fiscal devices (EFDs) and sales data controllers (SDCs) for the collection of VAT and supplementary duty from different types of business entities through the Electronic Fiscal Device Management System.

As a result, Genex Infosys has been tasked as the vendor to set up and operate EFDs, and SDCs through outsourcing, which will collect VAT and SD on behalf of the government.

According to a stock exchange disclosure, under this agreement, Genex Infosys will distribute EFDs and SDCs among eligible retailers and wholesalers and monitor the operation of the installed machines to ensure the collection of VAT and SD.

"Along with that, Genex Infosys will also develop a software solution, termed VAT API system for interfacing with EFD/SDC machines and integrating with ERP/POS solutions existing in the market," read the disclosure.

#contactcenterworld, @genexinfosys

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.tbsnews.net


About Genex:
Company LogoGenex began its journey in Dhaka, back in 2012 as an initiative of IPE Group, UK with a plan to grow BPO and IT Service industry in emerging countries. Within a short span of time Genex has become the largest Business Process Management & IT Services company in Bangladesh. From 2 to 4000+ employees, Genex expanded its operations in APAC region, managing over 150 million customer interactions a year. In 2019, Genex became the first publicly listed company in the country’s ITeS sector. Excellence in customer service and stellar achievements in business objectives is part of our core, we do so in a smart, cost effective and quality driven manner. Our multinational team of experts possesses the right mix of skills and experience in the field of BPO and IT services. Genex has been awarded with the ICT Solution Provider of the Year by The Daily Star in 2019, National ICT Award by BASIS in 2019, Asia Pacific Alliance Award (APICTA) 2019, Best Large Contact Centre (#Rank 1) & TopPlace2Work for APAC region by ContactCentreWorld in 2018. We were also awarded the Best Outsourcing Partnership Award, under Large Contact Center category, for our partnership with a leading Telecom Operator. We strive for excellence through continuous transformation of business scopes for our clients which ensures significant value addition to our customer’s business. A smart innovator in BPM and IT Services industry; trusted by Global Brands. Solutions & Ser
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Today's Tip of the Day - Ask Non Customers For Feedback

Read today's tip or listen to it on podcast.

Published: Tuesday, November 8, 2022

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2023 Buyers Guide Help Desk Software

 
1.) 
eGain Corporation

eGain CallTrack™
eGain CallTrack™ is a dynamic call tracking and case management solution that helps companies provide quick, high-quality, and cost-efficient resolution of customer issues across traditional and emerging interaction channels. It is one of the many innovative customer interaction products in eGain Solve™ suite, the unified customer engagement and knowledge management software suite, which helps businesses transform their traditional call centers into omnichannel customer engagement hubs. eGain CallTrack will enable you to track, manage and resolve cases and maintain service level agreements (SLA), across channels.

2.) 
Happitu

Happitu is your customer support team’s personal coach. It guides your team through every interaction with custom workflows, responsive scripting, and dynamic help topics.

Documentation in Happitu is automated, detailed, and consistent. Go beyond handle times and service levels with the rich insights of Happitu – from granular interaction data to aggregate data and trends – you get the complete CX journey!

We intentionally built the Happitu Workflow Designer with your customer support team in mind. Using our intuitive tools that provide quick and safe iteration, you eliminate the need to involve IT or Development. Yes, you will no longer have to dread submitting a change request to Devin from IT!

Try it free for 45 days!

3.) 
Knowmax

Knowmax
Knowmax is an omnichannel knowledge management platform. Our mission is to transform contact centers into resolution centers and drive customer self service.
The platform is an industry-agnostic enterprise-grade knowledge platform with components helping in easy findability of actionable information at the right time across the desired touchpoint.

4.) 
LiveAgent

LiveAgent Help Desk
LiveAgent is a cloud-based Help Desk Software with over 195+ compatible integrations. Streamline all customer communication channels and manage them from a single shared company inbox. Enjoy social media integration, unlimited ticket history, call recordings, hybrid ticket streams, and more. Companies like BMW, Yamaha, Huawei, Orange, or Forbesfone use LiveAgent to deliver customer wow to 150M end-users worldwide.

5.) 
Nuxiba Technologies

CenterWare
Nuxiba's Help Desk Software is ideal for delivering top-level contact help desk services. It not only tailors to your existing technology resources but also allows you to set staff priorities that forward clients to the most knowledgeable agents.

Give personalized assistance, and analyze performance with our real-time monitoring, recording, and reports. Integrate Salesforce or VTiger CRM systems, be TCPA compliant, protect your cardholder's data during calls, and more!

Request a quote or demo today and start the journey to increase your first-contact resolution percentages in less than three months!

6.) 
OneDesk

OneDesk's software combines Helpdesk & Project Management into one application. No need to purchase, integrate and switch between applications. Your team can support your customers and work on projects in one place. Aimed at SMBs as well as departments at large enterprises, OneDesk is frequently used by project managers, customer service, IT, professional services and more. This easy-to-use, feature-rich, and highly configurable software can manage both ticket & task workflows.

7.) 
Teckinfo Solutions Pvt. Ltd.

ActivDesk Help Desk Software
ActivDesk Help Desk Software is an intelligent ticketing software for multi- channel customer interaction & engagement. It streamlines the entire ticket management process. With its SLA & escalation management, it enables your help desk to deliver enriching customer experience.
 

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