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News : NCO Call Centre Looking to Hire 60
Brantford, ON, Canada, Feb 16, 2015 -- Just a week after 54 people were laid off from Wipro's downtown call centre, telemarketer NCO is looking to fill 60 jobs at its Sinclair Boulevard operation.
But Dustin Moore, NCO's manager of external communications, said the two situations are unrelated.
"I believe it's just a happy coincidence" Moore said. "I'm not aware of any co-relation."
Recruiter Jackie Riches said that Brantford's NCO's jobs dealing with financial and customer care under the APAC customer services umbrella.
"We're going to hold a job fair at CareerLink looking for people who have excellent communication skills, who are computer savvy, confident and have sales or collection experience."
Potential employees should bring a resume, two pieces of government ID and a social insurance number. They also should be prepared to be interviewed.
The jobs will be placing outbound calls and taking inbound calls to servie home energy and telecommunication clients.
Riches said that prospective employees also can apply online, or contact by phone.
"We have great opportunities with reward programs, health benefits and opportunities for advancement," said Riches.
The call centre industry in Brantford has fluctuated wildly over the years with RMH growing to about 1,100 employee at one point and, after being bought out by NCO, having about 1,800 employees.
Moore said that new employees will fill jobs where people have moved on and some positions not filled last fall.
"We're excited to be part of Brantford and bringing these positions to the area."
Posted by Veronica Silva Cusi, news correspondent
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About Expert Global Solutions:
Expert Global Solutions (EGS) is a global customer service organization, delivering leading outsourced solutions, for customer and financial care. Serving the world’s leading companies, EGS helps decision-makers delight their customers and deepen brand engagement. With revenues of $1.2B, EGS has over 40,000 employees in more than 70 locations across 11 countries. EGS customer care support services, delivered through voice, text, chat and email, span the customer management experience. From answering product-related questions and technical support, to up-selling and cross-selling, to social care. For financial care, EGS supports critical financial management functions, such as accounts receivable management, revenue cycle management, and order to cash. EGS has deep vertical expertise, with a unique understanding of industry-specific needs, including healthcare, financial services, logistics, online retail, technology, telecommunications and utilities. An award winning company and equal opportunity employer, EGS is committed to delivering an exceptional customer experience, in every interaction.
Published: Friday, February 20, 2015