News : NCR Silver Provides Small Businesses Around-the-Clock Support
Duluth, Ga., August 11, 2014 -- NCR Corporation, a global provider in consumer transaction technologies, is expanding its Silver small business customer service offerings to include U.S.-based 24/7 support.
One of the first users of after-hours support was Longmont, CO-based Shoes and Brews LLC, which opened its doors in July. The store sells running shoes and local craft beers, and was started by first-time entrepreneurs a few years removed from Colorado State University.
"We had a lot of questions about our POS, especially the first day, which fell on a weekend," said Ashley Velez, Shoes and Brews co-founder. "Any time we had questions, like how to do a return or fix an inventory mistake, an agent was available. Each time, I only waited about five seconds. It was a pleasant surprise, especially since I prefer to talk to someone on the phone rather than communicate via email."
NCR Silver previously offered live support until midnight ET. This availability was extended because many clients, such as restaurants, as well as businesses on the West Coast, often need technical help early in the morning or late at night.
The call center is currently located in the same facility as developers and other NCR Silver associates in metro Atlanta.
"Recognizing that problems do not occur strictly during normal business hours, we expanded our call center to handle customer issues the moment they arise," said Justin Hotard, general manager, NCR Small Business. "Giving small businesses a better technology experience is critical so that they can focus on what matters most to them – delighting their customers and growing their business."
NCR Silver’s 24/7 domestic call center eliminates time zone and communication impediments. When an agent has a question, he or she has the NCR Silver team available to help ensure the customer gets timely resolution of issues.
Posted by Veronica Silva Cusi, news correspondent
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About NCR Corporation:
NCR Corporation a provider of consumer transaction technologies, turning everyday interactions with businesses into exceptional experiences. With its software, hardware, and portfolio of services, NCR enables more than 550 million transactions daily across retail, financial, travel, hospitality, telecom and technology, and small business. NCR solutions run the everyday transactions that make your life easier. NCR is headquartered in Duluth, Georgia with over 30,000 employees and does business in 180 countries. NCR is a trademark of NCR Corporation in the United States and other countries.
Published: Tuesday, August 12, 2014