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News : NE Monsoon: Tangedco Releases Helpline Numbers

#contactcenterworld

Chennai, India, Oct 23, 2019 -- Tangedco has released a few helpline numbers for people to register complaints if power supply is affected due to the northeast monsoon. Apart from the regular toll-free number of 1912, consumers can call on 2852 4422 and 2852 1109 as well as use the WhatsApp number 94458 50811.

Consumers can also call on 2494 9525 which is at the camp office of the power minister and works round the clock. This was decided after a review meeting at the TNEB headquarters on Tuesday. State power minister P Thangamani, Tangedco chairman Vikram Kapur and other officials participated in the meeting. Officials from Chennai, Kancheepuram and Tiruvallur districts were also present.

The minister and chairman advised the officials to prevent any incidents of electrocution in areas after heavy rain and in areas where there is waterlogging. They also asked officials to resolve complaints as soon as possible.

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://timesofindia.indiatimes.com


Today's Tip of the Day - What Does Your Business Need?

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More Editorial From Tamil Nadu Generation and Distribution Corporation

Published: Thursday, October 24, 2019

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2022 Buyers Guide Messaging Systems

 
1.) 
Amtelco

miSecureMessages
miSecureMessages is an encrypted messaging application designed as a pager replacement for healthcare organizations, call centers, and enterprise environments.

2.) 
eGain Corporation

Messaging Hub
eGain has rearchitected its platform to handle the messaging channels in a new way. eGain Customer Engagement Hub™, the platform that unifies knowledge, AI, analytics, and conversations to ensure that no channel is left in a silo, also powers the eGain Messaging Hub.

3.) 
Startel Corp.

Contact Center Software
Startel is a leading provider of unified communications, business process automation and performance management solutions for contact centers. Since its founding in 1980, Startel has established a loyal customer base from a variety of industries, including contact centers, education, healthcare, insurance and telephone answering service. Startel's solutions are designed to enhance the customer experience, improve employee productivity, reduce operating costs, and increase revenues.

4.) 
Synthetix

Chat
Chat, Synthetix’s multichannel live chat solution offers customer support in real-time, driving huge efficiencies.

When customers have complex queries that require human intervention, live chat proves far more efficient than traditional channels. Not only is it quicker and more convenient than waiting on hold to be dealt with, but with AI-powered features, it produces massive ROI.

With concurrent chat slots, a live key-press feed and AI-predictive suggestions that recommend articles in real-time, Synthetix Chat reduces average handling times by up to 50% compared to standard live chat.
 

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