Dallas, TX, USA, April 3, 2019 -- Zales parent company Signet Jewelers Ltd. is laying off 180 North Texas employees, and French-owned Teleperformance USA will eliminate 390 jobs at a Dallas call center, according to notices filed with the Texas Workforce Commission.
Signet's job cuts will take place in two waves, with 122 layoffs on May 24 and 58 more between May 31 and mid-October.
At least some of the layoffs are a result of the company's decision to shutter a North Texas production facility, the company told The Dallas Morning News in a statement.
"We have evaluated consolidation in key areas of our business, seeking to understand production capacity, cost and efficiency across our operations and distribution," the company said in a statement. "Based on a review of our business, we have made the difficult decision to close the Signet manufacturing facility."
The company also said it will transition its operations to Akron, Ohio, by June but still plans to maintain a presence in North Texas.
In February, Signet offered voluntary severance to 3,400 of its corporate staff in Texas and Ohio in an effort to cut costs and rebuild its business.
Meanwhile, customer service firm Teleperformance USA-FHCS Inc.'s layoffs will occur by May 31, when it closes the Technology Boulevard West center. The company's letter to the state said it changed how it handles customer service inquiries and where those calls are answered.
Earlier this year, the company closed a call center in Ohio, putting 334 employees out of work.
Posted by Veronica Silva Cusi, news correspondent
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Friday, April 5, 2019
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