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News : IBEX Global Panning to Hire Hundreds
Spring Hill, May 30, 2014 – IBEX Global plans to hire an additional 800 positions for their call center by the end of August.
IBEX already maintains 1,000 to 1,100 employees, while its hiring demand shows no signs of slowing.
IBEX, originally known as TRG Customer Solutions, opened its Spring Hill location in 2011 with about 100 employees, immediately hired an additional 400, and then 500 more the very next year.
Its employees are the voices on the other end of the phone when customers call in for help with their bills, tech support or other issues to any of three major companies served by IBEX's Spring Hill location.
Of the new positions, 486 alone are tech support jobs for the tech company starting at $10.50 per hour and rising to $12 after three weeks of training, Decker said.
The inbound customer service and sales positions for AT&T and DirecTV start at $10 per hour, with most positions rising to $11 after either five, eight or nine weeks of training, depending on the position.
These jobs include commissions and incentives that make the average hourly wage about $15 per hour, Decker said.
"IBEX provides a great opportunity for those who may have been out of the workforce a while and are looking to get back into it, or a recent college graduate, or someone in college looking for good pay and benefits while learning basic skills needed in today's employment market," said Wil Evans, president of Maury County Chamber and Economic Alliance.
IBEX hopes to hire all 900 jobs by the end of August, and a $1,000 sign-on bonus is being offered now for those starting by June 9, meaning $500 after three months and $500 more after six months on the job.
Posted by Veronica Silva Cusi, news correspondent
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About IBEX Global:
IBEX Global (AIM: IBEX), Headquartered in Washington, DC, delivers onshore, near shore and off shore solutions in 5 countries across 19 call centers maintaining a network of more than 9,000 employees that supports multi-channel inbound and outbound communications via phone, web, chat and email in 20 languages. IBEX is specifically focused on improving and maximizing the customer service experience on behalf of over 70 global clients.
Teleperformance is a global provider of customer experience management in terms of revenue and global scale. We are the industry leader in security and our management has over 30 years of experience working with the most successful companies worldwide. With the strongest financial profile in the contact center space, Teleperformance’s leadership is unparalleled. Teleperformance was founded in 1978 in Paris, France and our U.S. based operations, headquartered in Holladay, Utah, were founded in 1993. Since then, expansion has been fueled by organic growth through additional volume awards by satisfied clients, and through acquisitions. Our combined financial strength, expertise, proven processes, and technology enhance the services and value we deliver to our customers and position us well to partner with clients around the globe.
Published: Monday, June 2, 2014