#contactcenterworld, @itelCX
Vieux Fort, Saint Lucia, October 6, 2021 -- itel, a nearshore region’s customer experience (CX) delivery partner, has announced it will hire 1,750 new team members as it ramps up recruitment efforts following a season of rapid growth. Over the past eight weeks, itel has acquired new business, through successful sales efforts and acquisition, while simultaneously experiencing tremendous growth in its existing client programs. Over the next 4-6 weeks, itel's recruitment initiatives will uncover the ‘best of the best’; those who have the talent and expertise to provide outstanding customer experiences in Retail, eCommerce and Telecommunications.
As the forward-thinking brands across itel’s client portfolio continue to transform and digitize their CX services to meet the demands of the new economy, they are relying on itel’s recruitment capabilities to see them through one of the busiest times of the year. itel has been preparing for this season of expansion by investing in contactless recruitment technologies that enable high-volume recruiting, and some of North America’s brands will see itel onboarding new talent, including customer service representatives, trainers, HR professionals, managers and more. To serve this rapid growth, itel has also expanded its leadership team across its Operations and Experience units
"We're seeing a surge in new business, which naturally means more jobs being created. This is exactly what we’ve been planning and preparing for over the past few months, and with new technologies and teams in place, we’re ready to exceed expectations for both our clients and new hires," explained Yoni Epstein, itel’s Founding Chairman & CEO. "It’s a competitive labor market out there, but as a Caribbean-born business that is now global, we have an edge and understand the market better than any of our competitors."
About itel:
itel is an international customer experience partner with operations across the Caribbean, Latin America, U.S. and Canada. Since inception, itel has strategically expanded outward from its starting point in Jamaica to position strongly to serve in the new economy.
With a service delivery model that combines the best of nearshore, onshore and work-at-home, itel offers the flexibility and responsiveness that clients need now more than ever. itel is the partner of choice for forward-thinking brands who take pride in continuously empowering their teams and improving customer experiences. The newly launched Innovation Lab is itel’s center for solutions where the company collaborates with various stakeholders to pilot CX programs that solve the unique industry-specific challenges of today.
Published: Thursday, October 7, 2021
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