Salt Lake City, UT, USA, Feb 19, 2019 -- NICE inContact, a NICE (Nasdaq: NICE) business, announced that it has partnered with NEC Australia to deliver NICE inContact CXone, the company’s cloud customer experience platform, throughout Australia. The partnership is set to bring an enhanced level of customer service to the Australian market.
Jim Chryssikos, National Solutions Manager at NEC Australia, said, "NICE inContact CXone was selected as it provides the best of both contact center and workforce engagement, with omnichannel routing capability. We’re passionate about delivering the highest quality customer service to small, mid-sized and enterprise markets, and our extensive research showed NICE inContact CXone as being the best possible product for the mid-sized market."
"We’re excited to partner with NEC Australia given their strength in the market and shared commitment to helping companies of all sizes achieve their business goals," said Paul Jarman, NICE inContact CEO. "Together we will provide a unified, complete cloud customer experience platform in CXone that powers exceptional customer experiences in today’s modern digital economy."
Posted by Veronica Silva Cusi, news correspondent
About NICE Systems:
NICE (NASDAQ: NICE), is a worldwide provider of intent-based solutions that capture and analyze interactions and transactions, realize intent, and extract and leverage insights to deliver impact in real time. Driven by cross-channel and multi-sensor analytics, NICE solutions enable organizations to improve business performance, increase operational efficiency, prevent financial crime, ensure compliance, and enhance safety and security. NICE serves over 25,000 organizations in the enterprise and security sectors, representing a variety of sizes and industries in more than 150 countries, and including over 80 of the Fortune 100 companies.
About NEC Australia:
NEC Australia is a technology company, delivering a complete portfolio of ICT solutions and services to large enterprise, small business and government customers.
Published: Thursday, February 21, 2019
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