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News : NEC Canada Welcomes Combat Networks as an Official Reseller of UNIVERGE® BLUE CLOUD SERVICES

#contactcenterworld, @combatnetworks

Toronto, ON, Canada, March 2, 2021 -- NEC Canada, Inc. (NEC), a wholly owned subsidiary of NEC Corporation of America and a provider and integrator of advanced IT, communications and networking solutions, announced that Combat Networks has become a strategic reseller of the all-new UNIVERGE(R) BLUE CLOUD SERVICES.

Combat Networks is a national Canadian network solutions integrator focused on providing complete solutions and services for mission-critical networks.

NEC UNIVERGE BLUE offers cloud services platforms globally, with access to services ranging from integrated phone system, video conferencing, webinar, chat, file sharing, and contact center. These solutions include UNIVERGE BLUE(R) CONNECT, a fully integrated Unified Communications as a Service (UCaaS) solution, and UNIVERGE BLUE(R) ENGAGE, a Contact Center as a Service (CCaaS) solution for businesses of all sizes.

"NEC is committed to helping businesses meet the demands of today's digital workforce through our highly skilled partner channel. Combat Networks ability in enabling their customer’s migration to the cloud is a key factor in this strategic relationship between NEC and Combat," said Don Stewart, Vice President, NEC Canada.

"It's an incredible honor to enter into this relationship with NEC, not only because they are such a trusted leader and well-respected brand in the global unified communications space, but, like Combat Networks, they also put customers first," said Greg Curry, CTO, Combat Networks. "Partners serve as the trusted IT advisors to the business community, and I'm proud that we've built Combat Networks into the leading, customer-first company that it is today. Our formula has been pretty simple – first, deliver highly reliable and secure, easy-to-use and manage, feature-rich cloud applications that allow users to communicate how they want, where they want, and when they want. And then, back those products with the sales, marketing, onboarding, billing, and technical support resources needed. With this focus, Combat Networks has built an active partner community that is strong and growing. By teaming with NEC, we look forward to working together to provide our UCaaS and CCaaS solutions to help drive better communications for a broader global audience."

#contactcenterworld, @combatnetworks

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


Today's Tip of the Day - Keep Cost In Perspective

Read today's tip or listen to it on podcast.

Published: Wednesday, March 3, 2021

Printer Friendly Version Printer friendly version

2024 Buyers Guide Automation

 
1.) 
Call Adapt

Soundboard Software
Call Adapt is a cloud-based digital soundboard application designed for contact centers. It works with any type of call and integrates with your existing dialer system. Powered by smart audio technology, Call Adapt gives your agents the ability to converse with customers in real time using programmed keyboard shortcuts. The result is perfect pitch delivery and less time spent on repetitive tasks.

2.) 
eGain Corporation

eGain Solve
Proven, Easy, and Guided Journey to Automate Customer Engagement in a Digital+AI World

3.) 
Pointel

Genesys Identity and Access Manager
Automated Provisioning Solution for Multi-Vendor Communication Platforms

Managing agent profile data across multiple systems is a big challenge for contact centers. The manual tasks of agent provisioning, decommissioning, daily change exercises, skill level synchronization, license recovery and detailed reports on usage are tedious, time-consuming, and often expensive for businesses.

Managing ID and access within a contact center is further complicated by profile information and requirements that vary from application to application. Automating the processes of onboarding and off-boarding in contact centers helps overcome these challenges and enhances agents’ productivity.

Pointel I...
(read more)
 

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