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News : NEC Launches Network Connect, AI-Driven Intelligent Call Routing and Voice Network Monitoring

#contactcenterworld, @nec

Irving, Texas, March, 2020 -- NEC Corporation of America (NEC), a provider and integrator of IT, communications, networking and biometric solutions, announced the launch of Network Connect. The new call routing solution from NEC uses artificial intelligence (AI) and machine learning to automatically route each call. Network Connect utilizes the wholesale telecom ecosystem available through 46 Labs Communications, the Carrier of Record.

"For the first time, Enterprise customers have visibility and control of their voice networks," said Joe Salisbury, Vice President of Enterprise Sales & Marketing, NEC Corporation of America. "This solution not only comes at a wholesale cost savings; it eliminates the network vulnerability that comes from relying on a single-carrier.

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Both mid-size and enterprise customers have the opportunity to save up-to 30 percent or more on carrier costs annually, without the need to change any day-to-day operations. Companies with higher volumes of call traffic, such as inbound or outbound contact centers, stand to save the most in monthly charges."

"Each day the 46 Labs system routes more than a billion calls for the carrier wholesale marketplace. Working with NEC, we now have the world’s first system for connecting enterprises directly to the wholesale telecom market," said Max Adams, Chief Revenue Officer of 46 Labs. "Because carriers compete on a call-by-call basis to earn your business, you’re always getting the best possible price and quality."

#contactcenterworld, @nec


About NEC:
Company LogoNEC America, Inc. is a provider of communications products, solutions, and services. NEC America serves all communications industries from carriers, to enterprise, to wireless.
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Today's Tip of the Day - 5 MORE Ways To Demotivate Staff

Read today's tip or listen to it on podcast.

Published: Thursday, March 5, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Remote Agent Solutions

 
1.) 
3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
(read more)
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)

3.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

4.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158
 

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