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News : NEC Selected as Technology Partner in the Implementation of Biometric Solutions for NIISe

#contactcenterworld, @nec

Kuala Lumpur, Malaysia, Oct 18, 2022 -- IT and Network Technologies company, NEC Corporation of Malaysia Sdn Bhd (NEC Malaysia) has been awarded a sub-contract for the implementation of its Automated Biometric Identification System (NEC ABIS) and Border Control Solution (e-Gate) by the main project contractor for Malaysia’s National Integrated Immigration System (NIISe), IRIS Information Technology Systems Sdn Bhd (IITS), a wholly owned subsidiary of IRIS Corporation Berhad (IRIS). NIISe is an initiative by the Ministry of Home Affairs to modernize the Immigration Department of Malaysia with digital technology.

The subcontract handover ceremony at Majestic Hotel Kuala Lumpur was witnessed by Yang Berbahagia Datuk Mohamad Fauzi bin Md Isa, Deputy Secretary General (Policy & Control), Ministry of Home Affairs Malaysia, Yang Berusaha Puan Supiani Binti Sibin, Project Director (NIISe), Immigration Department of Malaysia, H.E. Takahashi Katsuhiko, Japan Ambassador to Malaysia, and Mr. Akihiko Kumagai, President of Global Business, NEC Corporation, among other distinguished guests.

When IRIS created the ePassport in collaboration with the Immigration Department of Malaysia in 1998, it necessitated the introduction and deployment of eGates to read and verify ePassports via traveler thumbprint. Today, 24 years later, NEC will be providing the NEC ABIS and NEC e-Gate systems, featuring multi-modal biometrics authentication, as one of the key technology partners subcontracted for the NIISe project.


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NEC’s biometrics technology uses fingerprint, iris, and face recognition to authenticate identities of visitors and residents at air, sea, and land immigration checkpoints. The NEC e-Gates, a component of NECs Border Control Solution will be deployed at all immigration checkpoints to enable smoother passenger experiences.

"With advanced biometrics technology in immigration checkpoints, residents and travelers to Malaysia will experience improved quality of travel. Biometrics technology will also enhance security and efficiency while providing travelers a secure and seamless experience when going through the e-Gates at immigration checkpoints. We are confident that the NEC ABIS, as an important component to the backbone architecture of NIISe, will also provide effective and efficient processing of all related transactions for the Immigration Department of Malaysia," said Mr. Chong Kai Wooi, Managing Director of NEC Malaysia.

Mr. Shaiful Zahrin Bin Subhan, Chief Executive Officer, IRIS Information Technology Systems Sdn Bhd, said, "NEC’s stellar track record in deploying biometrics solutions globally speaks volumes. As our technology partner, NEC has provided invaluable feedback and ideas during our initial discussions and helped identify potential pain points in modernising the immigration system. We are thrilled to partner with NEC to work with the Immigration Department of Malaysia to enhance the security and efficiencies in Malaysia’s immigration system."

"Advancing Malaysia’s border control system also generates positive social-economic impacts. Through the NIISe project, both IRIS and NEC Malaysia will be able to create job opportunities. Beyond developing solutions that propel Malaysia’s progress, we also work closely with our partners and stakeholders to support talent development in the digital space," added Mr. Chong.

#contactcenterworld, @nec

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.nec.com


About NEC:
Company LogoNEC America, Inc. is a provider of communications products, solutions, and services. NEC America serves all communications industries from carriers, to enterprise, to wireless.
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2023 Buyers Guide Automated Call Distributors

 
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Call Center Studio is the world’s first call center built on Google and is one of the most secure and stable systems with some of the industry’s best reporting. It is one of the most full-featured enterprise grade systems (with the most calling features, one of the best call distribution, outbound dialing features and integrations—including IVR, AI Speech Recognition, blended inbound/outbound calling and includes Google’s new Dialogflow and Speech API. Call Center Studio is the absolute easiest to use (with a 10 minute setup), and is the price performance leader with lower equipment cost and less setup time.


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InterDialog UCCS inbound call center software caters to all incoming customer requests. These incoming requests can come through any channel of customer’s choice e.g. voice, video, email, chat, WhatsApp, facebook etc.. company page or from an integrated website chat. Using InterDailog UCCS call centers can respond to inquiries of the customers and they can also register the complaints of customer as a customer support desk.

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Our contact center solution allows processing the high volume of client requests from different channels (voice, webchat, email, web callbacks), running massive outbound dialing campaigns, and makes all call center operations visible for management. Voiptime Cloud Contact Center is a professional calling solution for outbound and inbound calls. It’s a plug-and-play software that immediately increases the productivity of your call center department. With the help of our solution you are able to:
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