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News : Nectar Adds World Wide Technology to Roster of Gold Partners

#contactcenterworld

Jericho, NY, USA, July 16, 2020 -- Nectar Services Corp., a provider in the development and deployment of proactive unified communications monitoring and performance management software for the voice, video and collaboration market, announced that technology solution provider World Wide Technology has joined its Partner Program as a Gold Partner. World Wide Technology will now bring Nectar’s support for unified communications (UC), contact center and collaboration platforms to its portfolio of customers, providing performance management, monitoring, diagnostics and reporting tools to advance business communications networks globally.

"Nearly every business is undergoing digital transformation to remain competitive in today’s marketplace," said Brandon Echele, Practice Manager of Video & Conferencing at World Wide Technology. "Nectar’s partner ecosystem is dedicated to advancing the digital experience, making it easier to access enterprise-grade tools for network monitoring and diagnostics. Nectar is the ideal partner to bring solutions that ease the task of managing complex, multi-vendor UC environments to the industries we serve."


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"As collaboration moves deeper into the cloud and becomes more complex to manage, Nectar’s goal is to provide the solution, tools and overall partner experience that is easy to consume and has the flexibility to expand as both Nectar and our partners continue to grow to meet customer demands," said Cathy Rowell, Senior Vice President, Channel & Sales Effectiveness, Nectar. "Nectar is committed to diversifying our set of channel partners to include solutions providers, such as World Wide Technology, to bring our best-in-class solutions to businesses as UC and contact center environments continue to evolve."

#contactcenterworld

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Nectar Services Corporation:
Company LogoNectar has been committed to delivering software solutions that empower our partners and customers to improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Our flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to your executives and technical resources. Armed with this knowledge, you now have the foundation to align your IT initiatives with business objectives, transform your infrastructure, and free up critical resources.
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Today's Tip of the Day - Quality Of Service

Read today's tip or listen to it on podcast.

Published: Friday, July 17, 2020

Printer Friendly Version Printer friendly version

2021 Buyers Guide Recruitment Products/Services

 
1.) 
Emmersion

Automated Language Testing
Emmersion offers automated assessments to quickly and accurately test speaking, writing, and grammar fluency in 9 languages and counting. We help contact centers improve CSAT scores by screening for top talent and retaining top performers.

2.) 
MainTrax

HireTrax
HireTrax, MainTrax's standalone pre-hire virtual interviewing solution, automatically analyzes the behavioral characteristics found in each candidate's VOICE to help you select reps better suited for the specific job at hand. After all, agents speak with your customers for hours each day so it's vital they possess the behavioral characteristics and personality traits necessary to be successful. By picking those with tendencies of empathy and positive behavioral traits, you'll have a higher caliber of candidates who will perform better on the job and stay.

3.) 
Orion Learning Services Inc.

Assessments for Recruitment, Talent Management, Succession Planning
Looking for assessment tools to help you recruit faster, better and more accurately?

Orion Learning offers a full suite of assessment tools designed to target and report on candidate potential. Our tools are used for recruitment, talent management, succession planning and coaching/mentoring. All of the tools are delivered online and the reports are available online and will provide you with an amazing view of the candidate/individual's potential, interview questions, coaching/mentoring steps and much more.

If you're looking to find the candidate/individual with the highest potential, call Orion today!

4.) 
Vads

VADS Recruitment Services
VADS Indonesia provides a recruitment process with strict selection with various requirements according to client needs. VADS Indonesia also has a database of trained candidates so that it can meet the agent needs quickly and in large numbers.

5.) 
SalesMatch Ltd

Contact Centre Behavioural Assessments
SalesMatch is an intelligent web based sales and contact centre behavioural assessment platform. It is based on the well known, tried and tested DISC psychometric theory, used by thousands of organisations round the world.

- Reduces Agent Attrition - By selecting the right agent for the role
- Increases Performance - By matching the character profile to the task
- Reduces Time Off - A well matched profile to the role reduced work
stress
- Reduces Recruitment Costs - By early identification of the right candidates

Putting the right person in the job role has become the key focus in the drive...
(read more)

6.) 
TactiCall Recruitment Services

TactiCall Recruitment Services
Permanent Placement
Temporary / Labour Hire / Contingent and Contract Hire
Recruitment Consulting Services
Assessment Centre Design and Facilitation
 

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