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News : Nectar Broadens Global Partner Community with Iron Bow Technologies, eleven and United MakGroup

#contactcenterworld, @iron_bow

Jericho, NY, USA, Oct 6, 2020 -- Nectar Services Corp., a provider in the development and deployment of unified communications monitoring and performance management software for the voice, video and collaboration market, announced that it is expanding its partner community with three new solution providers—Iron Bow Technologies, eleven and United MakGroup. These partnerships will deliver advanced unified communications (UC) and contact center network monitoring and diagnostic solutions to enterprises across the globe and help them optimize the customer experience.

"We’ve seen great momentum over the past year in growing our partner community, adding some of the most experienced solution providers in the world. This expansion is helping ensure that enterprises are able to access the best communications tools and deliver the best customer experience available," said Ken Archer, Chief Revenue Officer, Nectar. "Each of our new partners offers new expertise into advanced UC and contact center technologies, and we welcome them to our community."

Iron Bow Technologies is a Cisco partner offering IT solutions to government, commercial and healthcare enterprises. It partners with solution providers like Nectar to harness powerful technology that will help its clients better manage the network, reduce operating costs, mitigate risk and grow revenue.

"We’re excited about the new partnership we’ve formed with Nectar. In today’s market our customers are challenged in managing their ever-changing network infrastructure to support the remote workforce and increased demands placed on the network. We see an incredible opportunity to help our clients navigate these challenges with Nectar’s innovative platform offerings, which provide our customers with real-time data decision making," said Bill Saltenberger, GM for Commercial and SLED Sales at Iron Bow Technologies.

eleven provides business transformation services and contact center software to deliver technical and operational support to enterprises across the world. 

"Our desire is to help our customers excel in customer experience by providing the most superior consultancy services and contact center software the market has to offer," said Albert Keating, CEO at eleven. "We can better accomplish this goal with Nectar’s unique platform offerings, and we look forward to collaborating more in the future."

United MakGroup Technologies is a Systems Integrator and Nectar channel partner based in the Middle East. United MakGroup’s core expertise lies in banking and financial services, contact centers, telecoms, oil and gas companies, public safety and security organizations whose network environments demand flexible, responsive and reliable technology. 

"Our business is focused on providing unmatched support and service because our clients run networks that cannot afford downtime," said Hans van Loon, Alliance Manager at United MakGroup. "Nectar is the right partner for us because it places the same level of importance on customer support while providing established UC, MS Teams and contact center diagnostics, analytics and testing capabilities that our clients require. Together we will make sure our clients networks continue to run smoothly."

#contactcenterworld, @iron_bow

Posted by Veronica Silva Cusi, news correspondent
Source: https://www.businesswire.com


About Nectar Services Corporation:
Company LogoNectar has been committed to delivering software solutions that empower our partners and customers to improve management, visibility, and service delivery across global and enterprise converged Voice-over-IP (VoIP), SIP and MPLS networks. With a rapidly changing landscape, organizations are facing new operational challenges, increased complexity, interdependencies, and a failing eco-system of technologies to support newly converged networks. Our flagship offering, Unified Communication Management Platform (UCMP) improves service delivery across integrated voice, data, video and application solutions by providing critical performance information to your executives and technical resources. Armed with this knowledge, you now have the foundation to align your IT initiatives with business objectives, transform your infrastructure, and free up critical resources.
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About Iron Bow Technologies:
Company LogoIron Bow Technologies is an IT solution provider dedicated to successfully transforming technology investments into business capabilities for government, commercial and healthcare clients. Our depth of technical expertise, global reach and strategic partnerships with leading OEMs as well as disruptive technology partners uniquely positions Iron Bow to target the right solution to ensure your successful business outcome.
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Today's Tip of the Day - Network Usage Guidelines

Read today's tip or listen to it on podcast.

Published: Friday, October 9, 2020

Printer Friendly Version Printer friendly version

2020 Buyers Guide Remote Agent Solutions

 
1.) 
3Fiftynine

Branches
Making sure agents can work remotely isn’t a problem with Branches. The system shows accurate information, real-time. No fear of missing out on important updates anymore.

2.) 
Amtelco

Web Agent
Our Web Agent application is a web browser-based telephone agent interface for the Genesis Intelligent Series (IS) call center platform. The Genesis Web Agent application makes any personal computer a professional telephone agent station.

3.) 
Centrical

Centrical Business Continuity & Remote Work Solutions
Centrical Solutions Help Sustain Business Continuity,
Keep Employees Engaged and Connected During COVID-19
In response to the COVID-19 pandemic, Centrical, provider of the holistic, real-time employee engagement and performance management platform, offers contact centers ways to

Keep calm and keep working remotely.

We offer solutions for business continuity in a crisis that provide effective engagement, communications, and reskilling of employees working from home, among other things. They will let you:

Reduce anxiety and isolation
The times we’re in require an extra effort to communicate and keep everyone connected. With Centrical, you can create an ongoing stream of communica...
(read more)
PH: +1 800 538 4263 (US) or +44 20 3318 6424 (UK)

4.) 
Cloud IT Services GmbH

Dialfire
Dialfire offers you a complete call center solution that is simple and intuitive to use and adapts to your needs. It's completely cloud-based, saving you the hassle of setting up a phone system and installing software. In addition to predictive dialing and call blending of inbound calls, you can create personalized campaigns through an intuitive and easy-to-use interface. Features include automated workflows and full control over the agent screen.

You can see the full list of features here:

5.) 
Consilium Software

Consilium UniAgent™ Mobile
As we enter the next stage of the global pandemic, Contact Centers are faced with a new set of challenges to enable their Agents to Work-from-Home without impacting Customer Experience (CX). UniAgent™ Mobile is the ideal solution to enable Work-from-Home Agents using Tablets or Smartphones or PC without any VPN. UniAgent™ Mobile is compatible with Cisco CCE, CCX, PCCE and HCS-CC contact centers (both bridged and nailed connection). UniAgent™ Mobile is available as On-Premises or Cloud Solution which can be hosted in the Private Cloud, or on the Public Cloud (AWS, Microsoft Azure, Google Cloud Platform, etc.). UniAgent™ Mobile can be deployed in conjunction with Cisco Unified Mobile Agent (CU...
(read more)
PH: (+61) 406 501 368

6.) 
Dalbar Inc.

CXA iCoach
As a leading expert in contact center business practices, DALBAR recognizes the challenge of consistently delivering exceptional customer experiences with the sudden shift to remote teams. Our self-evaluation and coaching solution for remote representatives and virtual contact centers will let you meet these challenges head on. DALBAR's CXA iCoach solution, combines our proprietary criteria and over 40 years of industry research. It allows Contact Center Managers and Quality Teams to continue to improve and provide a better customer experience even when they aren't at a physical location.
PH: 617-723-6400

7.) 
Eckoh

CallGuard Remote
A flexible way to take secure, PCI DSS compliant payments from home or remote locations. It’s quick to deploy needs no changes to processes or systems.
CallGuard Remote prevents agents from seeing, hearing or recording card details so, the agent, their screen, and any call recordings are removed from the scope of PCI DSS. This simple approach means the customer effectively types their own payment information into the agent’s payment screen, but with the card details being shielded from the agent’s view. It’s simple, and highly effective.
PH: 01442 458300

8.) 
MattsenKumar LLC

Virtual Contact Center Solutions
Our virtual contact center services help our clients to run their customer support processes (phone, chat, and email) remotely. Our well trained remote agents can help them deliver the best experience for their customers irrespective of the channels. With our data security measures, engaged workforce, and the right reporting tools, our clients are guaranteed with a satisfied customer base.
PH: +91 99026 10044

9.) 
MFE International

Oracle LIVE Experience
Live Experience offers HD voice, video, Screen sharing and annotations for customer mobile users. Agents interacted with users using desktops or mobile. Applications are for Financial Services, Retail, Travel and Hospitality, Digital Services, Utilities, Coporate IT where remote HD video, screen share or annotation is needed for a great customer experience.

10.) 
Nuxiba Technologies

CenterWare
Maintain your business operation from anywhere, even if your agents are at different locations!
Don't let COVID-19 stop you. Use our cloud contact center hosted software and continue your operation.
Monitor active campaigns in our administration module, have your agents receive and dial calls, access reports, have multi-channel interactions, and obtain 24/7 support.

Easy setup and usage, request a quote or schedule a live demo today!


11.) 
Orion Learning Services Inc.

Learning & Development
Learning & Development - For Remote Workers
Learning & Development for Remote Agents, Supervisors, Managers and Administration/Support Staff

Orion Learning is a global leader in providing accredited learning and development solutions for organizations globally. We offer call/contact center certification programs for Agents, Supervisors and Managers, business certifications and examinations for wide range of topics including project management, change management and service management, leadership soft skills and a full suite of assessment tools which can be used for recruitment, talent management, succession planning and coaching/mentoring. We deliver our solutions to global community and all of our solutions are delivered digitally.
PH: 1-416-992-5158

12.) 
Vads

VADS Indonesia Remote Agent Solutions helps your company with various features that can make it easier for you and your company to stay productive, can be accessed anywhere because it uses cloud-based licenses so that it can help you and your business activities run smoothly.The features that keep your company activities running and productive.
PH: 0217991445
 

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